Newport News Auto Repair

1858 reviews
13539 Jefferson Ave. , Newport News, VA 23608
Mon - Fri: 8:00 AM - 6:00 PM, Sat: 8:00 AM - 4:00 PM
5

First, the building is immaculate. Very well organized, tastefully decorated, and clean facility. The waiting room was a very comfortable place to be. The shop is also very clean and organized, indicative of a good organization. The work they did on my Toyota Tundra was great too and done ahead of schedule. The people are friendly, professional, and courteous. Prices are also reasonable. I will be bringing all my vehicles to B&L in the future.

4

While the staff were friendly and the work I requested was done quickly and by all apparances correctly, I am left conflicted due to the cost. For the thermostat assembly and engine coolant temperature sensor I requested changed, I paid $286.98 (approximately 2x dealer quote, not including any gaskets/minor parts + shipping) for parts and $799.89 for labor. I paid an additional $210.89 for coolant. This work was quoted at being a 4-6 hour job meaning labor was between $130 and $200 an hour. While I didn't have another good option that was in walking distance of my home, I will consider having work done elsewhere and just pay for the transportation next time.

Bailey, we're grateful for your positive remarks about our efficient and friendly service. We understand your concerns about the pricing, and appreciate your feedback. We constantly strive to provide competitive pricing while maintaining excellent quality. If you have any specific questions or would like to discuss your experience further, please don't hesitate to reach out to us. Your satisfaction is important to us. -Sincerely, B&L Service Team

- B & L Automotive
4

Overall, so far satisfied with work, however I did not receive the inspection record that I have always received from other shops which depict the multipoint inspection results.

Thank you for choosing B&L Automotive, Kamikaze Karaoke. We apologize for any inconvenience you experienced regarding the lack of inspection records. We appreciate your valuable feedback and have shared it with our team. You shouldn't have to ask for such important information and we'll be sure to address this with our technicians. We value your business and look forward to serving you in the future. -Sincerely, B&L Service Team

- B & L Automotive
5

I made an appointment to have my trailer inspected with a young lady and that was as easy as picking a day and time. On the day of the inspection, I had the pleasure of chatting with a mature gentleman. The inspection was completed before we were even done talking!! FANTASTIC PEOPLE!!! FANTASTIC WORK!!! AWESOME ENVIRONMENT!!! 6-⭐️!!

Thank you for taking the time to write this amazing feedback! It's such a pleasure to read such kind words about our team and services. We're thrilled that you had a fantastic experience from start to finish. We pride ourselves on providing top-notch service and creating a welcoming environment for our customers. Your satisfaction means the world to us. If there's anything else we can do for you, please don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
5

I wanted a procedure to center the steeringwheel on my 2021 Lexus LS 500. However I received an alignment by computer, no attempt to perform the centering of the steering wheel. In this case I explained the issue but just got the normal work; oh you need an alignment!

Dear Everett, thank you for taking the time to share your experience. We're here to help, and we apologize for any miscommunication. Our goal is to ensure your satisfaction with the service you requested. If you have any further concerns, please reach out to us directly. We appreciate your feedback, and we look forward to the opportunity to make things right the next time. -Sincerely, B&L Service Team

- B & L Automotive
5

I was driving up to Williamsburg from Virginia Beach and my radiator had a crack in it. They were really speedy on fixing it and worked with me to help me get in and out of their shop. They said it would be four hours but turned out to be only two! They helped apply a lot of deals for me and was very much pro customer instead of pro sales. 10/10 would go back if I didn’t live so far!

Dear Kristina, we're thrilled to hear about your positive experience at B&L Automotive! It's always our priority to provide efficient and top-notch service to our customers. We appreciate your kind words regarding our team's dedication to customer satisfaction. Thank you for choosing us and recommending our shop. We look forward to serving you again in the future! -Sincerely, B&L Service Team

- B & L Automotive
5

Thank you so much! When I walked in to discuss my concerns with my BMW the young lady was polite and knew exactly what my problem was. She sent a tow truck to pick it up and my car was ready the next day by close of business, not only was I impressed but they are now my go to for everything. I’m one happy customer indeed

We appreciate your kind words, S! We're thrilled to hear about your positive experience with us. Our team is dedicated to providing exceptional service and ensuring your satisfaction. If there's anything else we can do for you, don't hesitate to reach out. Thank you for choosing B&L Automotive! -Sincerely, B&L Service Team

- B & L Automotive
5

Dear Bob, thank you for your five-star rating! We're thrilled to hear that you had a great experience with us at B&L Automotive. We pride ourselves on providing top-notch service to all our customers. If you have any further questions or need assistance in the future, feel free to reach out. -Sincerely, B&L Service Team

- B & L Automotive
4

I was able to schedule my inspection online. I did choose to wait while they worked and was only there for about 30m.

Thank you for choosing B&L Automotive for your inspection Catherine! We're glad to hear that our online scheduling system made it convenient for you. We always aim to provide efficient service. If there's anything else we can do to enhance your experience, please let us know. -Sincerely, B&L Service Team

- B & L Automotive
5

Thank you for giving us a perfect rating, Martha! We are thrilled to hear about your positive experience with B&L Automotive. Our team is dedicated to providing top-notch service and making sure you leave satisfied. If you have any more questions or need assistance in the future, feel free to reach out. -Sincerely, B&L Service Team

- B & L Automotive
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