Thanksgiving Banner | Bradley Brown

Newport News Auto Repair

1865 reviews
13539 Jefferson Ave. , Newport News, VA 23608
Mon - Fri: 8:00 AM - 6:00 PM
5

Great service! inspection

5

Always great service and very knowledgeable!

Thank you for the wonderful feedback, Tiffany! It's a pleasure to hear that you always receive exceptional service and appreciate the expertise of our team. We aim to provide top-notch service with a wealth of knowledge to ensure your satisfaction. If you have any questions or need further assistance, please don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
4

Thank you for leaving us a positive rating, Althea. We aim to provide excellent service to all our customers. If there's anything we can do to improve your experience to ensure a 5-star visit next time, please let us know. We look forward to serving you again soon! -Sincerely, B&L Service Team

- B & L Automotive
5

Tre did an excellent job when he changed my brakes. I couldn’t believe how fast he completed my brakes. Overall the customer service was excellent

Thank you Katelynn for the kind words! We are happy that Tre surpassed your expectations with his fast and excellent brake service. We strive to provide unparalleled customer service and we are glad you had a great experience. We look forward to serving you again in the future. -Sincerely, B&L Service Team

- B & L Automotive
5

The service was excellent the best around, I will definitely use and refer them in the future.

Thank you for the glowing review, Matthew! We're thrilled to hear that you had an excellent experience with us. We pride ourselves on providing top-notch service to all of our customers. If you ever need anything in the future, don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
5

We were out of town. We were treated very kindly and made to feel welcome and cared about.

Thank you for the kind words, Mary! We're thrilled to hear that you felt welcomed and cared for during your visit to B&L Automotive. Here at B&L, our top priority is ensuring that our customers have a positive and stress-free experience. We appreciate your business and look forward to serving you again in the future! -Sincerely, B&L Service Team

- B & L Automotive
5

First, the building is immaculate. Very well organized, tastefully decorated, and clean facility. The waiting room was a very comfortable place to be. The shop is also very clean and organized, indicative of a good organization. The work they did on my Toyota Tundra was great too and done ahead of schedule. The people are friendly, professional, and courteous. Prices are also reasonable. I will be bringing all my vehicles to B&L in the future.

Thank you for your glowing review, JT! We're delighted to hear that you enjoyed the ambiance of our facility and found our team to be friendly and professional. It's our top priority to provide exceptional service and a comfortable experience. We're also thrilled that you were pleased with the work on your Toyota Tundra and that we were able to exceed your expectations. We look forward to serving you and your vehicles in the future! -Sincerely, B&L Service Team

- B & L Automotive
4

While the staff were friendly and the work I requested was done quickly and by all apparances correctly, I am left conflicted due to the cost. For the thermostat assembly and engine coolant temperature sensor I requested changed, I paid $286.98 (approximately 2x dealer quote, not including any gaskets/minor parts + shipping) for parts and $799.89 for labor. I paid an additional $210.89 for coolant. This work was quoted at being a 4-6 hour job meaning labor was between $130 and $200 an hour. While I didn't have another good option that was in walking distance of my home, I will consider having work done elsewhere and just pay for the transportation next time.

Bailey, we're grateful for your positive remarks about our efficient and friendly service. We understand your concerns about the pricing, and appreciate your feedback. We constantly strive to provide competitive pricing while maintaining excellent quality. If you have any specific questions or would like to discuss your experience further, please don't hesitate to reach out to us. Your satisfaction is important to us. -Sincerely, B&L Service Team

- B & L Automotive
4

Overall, so far satisfied with work, however I did not receive the inspection record that I have always received from other shops which depict the multipoint inspection results.

Thank you for choosing B&L Automotive, Kamikaze Karaoke. We apologize for any inconvenience you experienced regarding the lack of inspection records. We appreciate your valuable feedback and have shared it with our team. You shouldn't have to ask for such important information and we'll be sure to address this with our technicians. We value your business and look forward to serving you in the future. -Sincerely, B&L Service Team

- B & L Automotive
5

I made an appointment to have my trailer inspected with a young lady and that was as easy as picking a day and time. On the day of the inspection, I had the pleasure of chatting with a mature gentleman. The inspection was completed before we were even done talking!! FANTASTIC PEOPLE!!! FANTASTIC WORK!!! AWESOME ENVIRONMENT!!! 6-⭐️!!

Thank you for taking the time to write this amazing feedback! It's such a pleasure to read such kind words about our team and services. We're thrilled that you had a fantastic experience from start to finish. We pride ourselves on providing top-notch service and creating a welcoming environment for our customers. Your satisfaction means the world to us. If there's anything else we can do for you, please don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
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