Newport News Auto Repair

1831 reviews
13539 Jefferson Ave. , Newport News, VA 23608
Mon - Fri: 8:00 AM - 6:00 PM, Sat: 8:00 AM - 4:00 PM
5

I brought my truck in just to run a diagnostic. Besides the 2 day wait for them to do it, I understand the busy side of shops so not the biggest deal. When I went to pick up the truck, the lady at the front desks had to told me the quotes they sent for the repair after the diag was wrong and corrected it incase I wanted them to do it and printed it out for me. She explained everything thoroughly and repeatedly with no hesitation. Very helpful even when it comes to the smallest things.

Hi Toby, we appreciate your feedback! We apologize for the wait time, as we strive for efficiency. It's great to hear that our team explained the repair process thoroughly. We're here to assist with all your automotive needs, big or small. Thank you for choosing B&L Automotive! -Sincerely, B&L Service Team

- B & L Automotive
5

Great service, terrific value

Thank you for your five-star review, Dorothy! We are thrilled to know that you found our service great and the value terrific. At B&L Automotive, customer satisfaction is our top priority, and we will always strive to provide high-quality service at competitive prices. If you need any further assistance, please don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
5

I was very pleased with the professionalism, knowledge and the quick turnaround. I was immediately greeted and made to feel welcomed! Liz was amazing even with the phone ringing, people walking in and others just waiting for their vehicles. She remained poised and professional. I will be back for inspection and other needs. Blessings Mike Evans

Thank you for the great review, Michael! We're thrilled to hear about your positive experience at B&L Automotive. We strive to provide top-notch service and make every customer feel welcome. We look forward to helping you with your future automotive needs. -Sincerely, B&L Service Team

- B & L Automotive
5

When I broke down and called B&L they were the such a light at the end of a hot dark tunnel. It was hot but they got there in record time to save me from the heat but not just that helped me with a payment a plan to get my car back on the road and still in my possession. They were so kind and courteous and so helpful.

JJ, we're thrilled to have been there for you when you needed us most! It's great to hear that our team provided you with exceptional service and assistance. We believe in going the extra mile for our customers, and we're pleased to know that our efforts made a positive impact. If there's anything else we can do for you, please don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
5

Thank you for the five-star review! We are thrilled to know that you had a great experience at B&L Automotive. Our team works hard to provide top-notch service to all our customers. If there's anything else we can assist you with, please don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
4

Thank you for your 4-star review, James! We appreciate your feedback and strive to provide the best service possible. If there's anything we can do to make your experience even better, please let us know. Your satisfaction is our top priority! -Sincerely, B&L Service Team

- B & L Automotive
5

Great people and great service. Very knowledgeable on my Mercedes.

5

I went to B and L for a second opinion on my A/C for my 2020 CR-V. Dealership told me I had a bad a/c harness 2100 to fix. B and L repaired the existing harness for WAY LESS, had me riding with air in 2 hours! I appreciate it B and L!

5

I booked the appointment online and received a follow up call to confirm. I was actually given an earlier date than expected, which was perfect. I was very impressed with the service, professionalism and genuinely nice team that assisted me during my visit.

Thank you Hugh for the positive feedback! We pride ourselves on providing exceptional service and it's great to hear that you had a great experience. We strive to make the process as convenient as possible for our customers. If there's anything else we can do to help, feel free to reach out. -Sincerely, B&L Service Team

- B & L Automotive
5

Friendly staff that really helped me out of a jam!

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