Newport News Auto Repair

1726 reviews
13539 Jefferson Ave. , Newport News, VA 23608
Mon - Fri: 8:00 AM - 6:00 PM, Sat: 8:00 AM - 4:00 PM
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5

It was my first time at your shop. I was greeted with a smile,and how are you.?Which was a pleasant surprise . The person at the desk was knowable to my concerns. Mt truck was taken in righ away. Received my truck in a couple of hours and am very pleased . The AC works great now! Thanks to all at BL Automotive. Richard

Thank you Richard for choosing us! We're thrilled to hear about your positive experience at B&L Automotive. Providing exceptional customer service is our top priority, and we're glad that you felt welcomed and well taken care of. We're delighted that your truck is working great now. Don't hesitate to reach out if you need anything in the future. -Sincerely, B&L Service Team

- B & L Automotive
5

First off Liz is AMAZING! her customer service is awesome and she truly makes u feel welcomed. Like a family friend. Secondly, I was in and out within 20 minutes for my state inspection. I will never go anywhere else for all of my vehicle needs. Highly recommended. Thank you guys!!

Thank you for your amazing review, Shannette! We're thrilled to hear that you had a great experience with Liz and that our state inspection service was efficient. We strive to provide top-notch customer service and make you feel like part of the family. Your recommendation means the world to us! We look forward to serving you again in the future. -Sincerely, B&L Service Team

- B & L Automotive
5

Thank you for the 5-star review, Scott! We're thrilled to know you had a great experience with us. It's our top priority to provide exceptional service to all our customers. If you have any questions or need further assistance, feel free to reach out to us. We're always here to help! -Sincerely, B&L Service Team

- B & L Automotive
5

Excellent job in finding what was wrong with our car and providing proof in pictures. They also got the car down so quickly too!

Thank you, Tiffany, for your kind words! We take pride in our efficient diagnostic process and keeping you informed every step of the way. It is great to hear that we met your expectations. If there is anything we can do for you in the future, please don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
5

Friendly staff and friendly people. They did a good job on my car. Would highly recommend.

Thank you Mason for allowing us to earn your business. We appreciate your patronage, and look forward to serving you again soon. Sincerely, B&L Service Team

- B & L Automotive
0.5

Great job. Very respectful. Payment was high, but it is what it is. Thank you.

We're sorry to hear that you were disappointed with the cost, and hope your 1 star review was an accident as overall it sounds like you were very satisfied. We strive to provide competitive pricing, but understand that it can still be frustrating. We appreciate your feedback. -Sincerely, B&L Service Team

- B & L Automotive
5

Friendly, fast, and competent. All you can ask for when getting your vehicles serviced. I gave B&L a try based on a recommendation after getting burned by the local Chevy dealer on my Corvette. My only regret is not finding them sooner! I take all of my vehicles here now and you should too!

Good morning Joshua! Thank you for taking the time to leave your kind review. We appreciate your business, and look forward to serving you again soon. Sincerely, B&L Service Team

- B & L Automotive
5

Customer service is great Great quality work by technicians

Good evening Dwight, and thank you for taking the time to leave your review. We appreciate the opportunity to serve you, and look forward to seeing you again soon. Sincerely, B&L Service Team

- B & L Automotive
5

My name is Gina west and I got my car towed hear to B&L Automotive a 2021 dodge challenger, Aloud noise was coming from my front wheel , I walked in and spoke to Liz and she told me exactly what was wrong before even having a diagnostic done on my car , This place is so professional and I had no appointment and my car was done same day on a Saturday needed Remove & Replace Wheel Hub And Bearing Assembly with(Two year warranty) and a Front end Alignment… My car Drives Brand New Again , I will never step in another shop besides this one if it’s anything that they are able to fix … And I just can’t speak enough about them they closed at 4 pm and Liz Still made sure She was there at 4:30 pm so I could get my vehicle because that was the only time I could make it because they are closed on Sunday …. I love this place ♥️

Hi Miya, thank you for taking the time to leave us such a wonderful review! We are thrilled to hear about your positive experience with our team and that Liz provided exceptional service. We take pride in delivering professional and efficient service, even on Saturdays. It's great to know that your car is running smoothly again. We appreciate your loyalty and look forward to serving you in the future! -Sincerely, B&L Service Team

- B & L Automotive
5

Thank you for the 5-star rating, Kiara! We're glad to hear that you had a positive experience with us at B&L Automotive. Our team aims to provide top-notch service and make sure our customers leave satisfied. If you have any further questions or need assistance, feel free to reach out. -Sincerely, B&L Service Team

- B & L Automotive
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