Newport News Auto Repair

On Feb. 19th I called & spoke to Liz concerning an electrical problem with my car. She went out of her way to assist me with my questions & scenarios that I had. She communicated not only with me, the tech but also went online for similar scenarios that I was experiencing. She came up with one & if that doesn't fix the problem we made an appointment for me to drop off the car. If the techs are as dedicated to customers as she was then I have no reservations that my car will be repaired in a quick & efficient manner.

I cannot recommend them enough! They're onee of those businesses will not only work with you but help you out as much as they can. I have been to several different places and they always seem to always take advantage of women. Not only do they work with me but never made anyone feel they're being taken advantage of. They're a veteran own business and they do offer veteran/military discounts. They do give discounts for recommendations as well so the more recommendations the more money you can save. It not only helps them get business but helps their customers save money as well. I absolutely love their receptionist Liz she's on her stuff and she definitely lets you know if they can help you that day or when to schedule an appointment so they can help you further if needed. Please let them know if you want that I recommended and then your friends can help you get discounts too.

I went in for for an electrical problem, they got the car back to me in a 2 days . They also fixed my bumper and splash guard . They take pride in what they do , there derail oriented .

Excellent Customer service

The employees are friendly and ready to give excellent service!

Good place to go get your car fixed

Always fast always friendly willing to work with you the best they can

Professionalism Professionalism My car requires an oil that is relatively hard to find. Liz (service writer) went to several parts stores on a Saturday to get the 10 quarts required for the oil change. The requested service was on time, and the waiting area, and friendliness of the entire staff was great! Thank you for a great experience.

My car requires an oil that is relatively hard to find. Liz (service writer) went to several parts stores on a Saturday to get the 10 quarts required for the oil change. The requested service was on time, and the waiting area, and friendliness of the entire staff was great! Thank you for a great experience.

Great customer service. Outstanding quality of work from Tyree and super-friendly customer service from Liz. Loved the waiting room with comfortable chairs, Keurig coffee maker (with Starbucks K-Cups) and the Amazon Fire Stick fed TV (with Netflix, etc.).