Newport News Auto Repair

My car requires an oil that is relatively hard to find. Liz (service writer) went to several parts stores on a Saturday to get the 10 quarts required for the oil change. The requested service was on time, and the waiting area, and friendliness of the entire staff was great! Thank you for a great experience.

Great customer service. Outstanding quality of work from Tyree and super-friendly customer service from Liz. Loved the waiting room with comfortable chairs, Keurig coffee maker (with Starbucks K-Cups) and the Amazon Fire Stick fed TV (with Netflix, etc.).

Go with Confidence. Would recommend... Liz went out of her way to complete my needed service in a timely manner. I will revisit this facility as needed.Use this shop with confidence.

Excellent Service. Excellent service and customer service.

Very impressed. Very friendly and professional service.

Good service. Very good service my SUV is Running perfect now

Recommend. Yes

I was in NN for most of the day & was able to walk in & get my State Inspection & an oil change @ B&L. The owner was there, as well as his daughter & both were VERY customer oriented (THANKS for being so very dog-friendly) . WILL DEFINITELY RETURN when I am in NN (Live in Portsmouth, but do business there on a regular basis that has me spending 4-6 hours) THANKS & MERRY CHRISTMAS

Great customer service This is my wife and I , our, Permanent vehicle home. Alesus have what we need and in a timely fashion and we are treated with honesty and respect.

My mom was in town visiting and broke down just outside of their parking lot. They not only went above and beyond to get her car fixed, they treated her like family. You simply do not find companies that treat customers they way they treated my mom. 5 stars isn’t enough for them!