Newport News Auto Repair

Good. Good

Fair and quality work. I recommend B&L I received excellent service and fast quality work with my vehicle inspection.

I appreciate your efforts. Quality of service was great turnaround time was beyond my expectation.

They fixed my tire brand new and charged me a good affordable price

They were able to get us in quick & able to fully explain everything that needed to be done thoroughly. Also very friendly staff!

Took my 2013 F-150 in for a high beam issue on the driver side. There was also a blinker bulb I could have done myself on the driver side, but figured since the truck was already there I would get the blinker fixed as well. After 3 days in the shop, the shop informed me that the issue was the headlamp and that a replacement was $750 dollars just for the part. I decided to wait until I get to Texas in a few days to try to find a headlamp at the junkyard. Went to pickup the bill for changing a turn signal bulb and get charged $238. Now I am very fair when it comes to paying people for their work, but this is excessive charging for labor. They charged me over $110 a piece for two separate diagnostics and claimed to have rewired a ground wire for the blinker. Then they said I saved over $65 on military discount, but looking at my receipt it was only $25. Highly dissatisfied with this shop, and honestly I feel like a military member who got ripped off for no reason. The one nice part about this experience was the friendly attendant named Liz. I would not recommend this shop to anyone...much less a fellow military member.

The were helpful and respectful and got the job done. I am new to the area and they helped me with my automotive needs. This is a very popular place and always seems to be booked,m, but they always try and help as quickly as possible. If they didn't have a lot of appointments/work, I would be worried. I will come back.

Good people and service

Liz was very helpful in a time of need and service was excellent

Not sure if have ever left a review about a business before but B&L are great people and service. Hope not to see you soon, but if I need something done to a vehicle ,then I will be coming back.