Newport News Auto Repair

1753 reviews
13539 Jefferson Ave. , Newport News, VA 23608
Mon - Fri: 8:00 AM - 6:00 PM, Sat: 8:00 AM - 4:00 PM
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5

We're new to the area and wanted a trust worthy auto repair service. I'm a big believer in reviews and B&L had the best. I was not disappointed. Liz is a sweetheart. I can't say enough about her and how she makes you feel welcome.Liz is the service manager and business was hopping that day. The phone ringing, customers coming in and she handled it all in stride and still met me with a smile and a how can I help you today. My granddaughter's inspection had expired and I was worried about driving it. Liz sent me a confirmation email about my appointment in case I got pulled over. She worked me in and I'll always be grateful. From now on B&L will be my place of choice for all my auto service. Thank you Liz and B&L. Preston Bryant

Thank you so much Preston for your kind review. We appreciate the opportunity to serve you, and look forward to seeing you again soon. Thanks for letting us earn your business. Sincerely, Brad Brown, Owner

- B & L Automotive
5

Very accommodating auto service shop. All work was done promptly and exceeded my expectations. Courteous customer service throughout the facility. Would definitely recommend B & L Automotive for all auto service needs.

Thank you Robert for taking the time to leave your review. We are happy to serve you, and look forward to seeing you again soon. Thanks for your business. Sincerely, Brad Brown, Owner

- B & L Automotive
5

Amazing experience it took me over 20 years to find a repair shop where I felt like they didn't try to rip you off. I have four girls and I would definitely let my girls take their cars there to get repaired. something I really never done before because repair shops see women and always try to get over . but lynn was straight with information about my vehicle. Being that I'm mechanically inclined I knew she wasn't trying to snow ball me. If you want honest service please try them out.

Thank you so much for your kind review, and for allowing our team at B&L to earn your business. We serve our customers because we love what we do, and we hope that it always shows to our customers how important they are. As a small family owned business, reviews are our best advertising we can ever receive, and certainly look forward to hearing our customers feedback. Thanks for taking the time, and we look forward to serving you again soon. Sincerely, Brad Brown, Owner

- B & L Automotive
5

Today was my first time visiting the establishment. I must say the customer service I received was very rewarding. It made me feel right at home. Liz, was very attentive to my needs. You guys have a customer for life. I will highly recommend you guys.

Thank you for your kind review Samantha. We appreciate the opportunity to serve you, and look forward to seeing you again soon. Thanks for being our customer. Sincerely, Brad Brown, Owner

- B & L Automotive
5

First time using B&L Automotive and I’ve found my new shop for future maintenance issues. Great customer service, Liz was friendly and so helpful, she helped to not only get me a great price but beat all other price quotes out there. Definitely would recommend.

Thank you James for taking the time to leave your review. We are happy to serve you, and look forward to seeing you again soon. Thanks for your business. Sincerely, Brad Brown, Owner

- B & L Automotive
5

B & L Automotive, to begin, the customer service is astounding. Liz will definitely make you feel welcomed and appreciative of your business. The mechanics without a doubt worked, resolved and thoroughly explained my vehicle's problem. My experience was well worth my time and to top it off, the price was within reason of the excellent work done. They now have a new repeat customer. I will be back. I advise all to make your way to B & L Automotive. To them, a big THANK YOU!!!!!

Thank you Calvin for taking the time to leave your review of our company. We appreciate your business, and are happy that we could serve you. We look forward to seeing you again soon. Have a great summer! Sincerely, Brad Brown, Owner

- B & L Automotive
5

Very fast and prompt

Thank you Vania for taking the time to leave your review. We are happy to serve you, and look forward to seeing you again soon. Thanks for your business. Sincerely, Brad Brown, Owner

- B & L Automotive
5

I am satisfied. This business knows what customer service is and delivers on every promise. Most businesses no longer care for the customer, but I was pleasantly surprised at their professionalism and customer care. I WILL be returning here for all my automotive needs.

5

Quality Care. If you want quality service and the best service manager you'll ever meet visit B&L for all your auto needs.

1

Did not correctly torque down bolts for brakes and they nearly cost me my car and life on the highway. Who can be this bad at State inspection.

We use torque wrenches on every vehicle. Sincerely, Brad Brown, Owner

- B & L Automotive
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