Newport News Auto Repair

Mon - Fri: 8:00 AM - 6:00 PM, Sat: 8:00 AM - 4:00 PM
1

had the car towed to b&l , 2006 toyota corolla , they did a diagnostic test and my friend (retired ) was told it needed a fuelpump , they charged him 1000+ dollars , they got payed , then he was told it was an defected pump, then it still didnt start and they charged another 170.- $ for the sparkplugs replacement they claimed thats what keeping the car from starting ,by now they had the car for 2 weeks , then they ended up having the car towed to the toyota dealer on jefferson , they claimed they never recieved a phonecall from b&l , now the retiree had to go back and forth in person and on the phone to b&l and toyota dealer to figure out whats going on , well - now its the 4th week - and the toyota dealer said they will work on it on tuesday 11.26.2019 - dealing with b&l was a nightmare and we will never recomend or give them our business again . we also requested to give back the old parts that were replaced but never got them back either . worst business ever - we will also contact the better business bureau to file a complaint.

5

Very knowledgeable and friendly

Thank you Larry for taking the time to leave your review. We appreciate the opportunity to serve you, and look forward to seeing you again soon. Thanks for being our valued customer. Sincerely, Brad Brown, Owner

- B & L Automotive
5

I found them on google and I’m so grateful that I did. They are extremely reasonable, honest, doesn’t take advantage of their customers. They take military and veteran discount which is another plus. I couldn’t ask for a better place to recommend and their entire staff is professional.

Thank.you souch for.your kind review, and we appreciate your business. Thanks for being our customer! Brad Brown, Owner

- B & L Automotive
5

Accomodating. Exceptional Friendly Service! Starting from Liz (Manager) at the front desk! We had a flat tire on 64 on our way home to Maryland (3 Women) They were so accommodating to our situation I just wish I lived closer to give them my business on a regular basis! Please use their services you will not be disappointed!

5

Excellent. Excellent, fast service

5

Husband Cornell Jones said he was very please with B&L and will come back again.

Good morning Again Margaret and Cornell, and thank you for taking time to leave your husbands review. We appreciate your business, and look forward to serving you again soon. Sincerely, Brad Brown, Owner

- B & L Automotive
5

Liz was very informative and courteous and helped my neighbor with everything that needed to be done today and what needes tonbe done immediately

Thank you Fernando for taking the time to leave your awesome review. We appreciate the opportunity to serve you, and look forward to seeing you again soon. Thanks for being our customer. Sincerely, Brad Brown, Owner

- B & L Automotive
5

They give me good suggestion about my car axle.I am so appreciate their good stuff.

Good morning Qingqiang, and thank you for taking time to leave your review. We appreciate your business, and look forward to serving you again soon. Sincerely, Brad Brown, Owner

- B & L Automotive
5

Great service with a smile along with excellent work and reasonable prices! I had a 4-wheel alignment on my 2014 Lexus suv. B&L was a referral from Costco tire after they replaced two tires. I will be back to B&L with my Solara Camry for service!

Thank you Mark for taking the time to leave your awesome review. We appreciate the opportunity to serve you, and look forward to seeing you again soon. We appreciate your Costco referral as well, and that is a great partnership we share with them to service our customers with premium service. Thanks for being our valued customer. Sincerely, Brad Brown, Owner

- B & L Automotive
5

Giving 5 stars because the customer service is amazing at the front desk and the mechanic that worked on my truck was very knowledgeable and they were willing to let me see exactly they were working on . Definitely will be back , and send omg friends

Thank you Sidney for taking the time to leave your awesome review. We appreciate the opportunity to serve you, and look forward to seeing you again soon. We appreciate your referrals as well. Thanks for being our valued customer. Sincerely, Brad Brown, Owner

- B & L Automotive