Newport News Auto Repair

Mon - Fri: 8:00 AM - 6:00 PM, Sat: 8:00 AM - 4:00 PM
5

Not sure if have ever left a review about a business before but B&L are great people and service. Hope not to see you soon, but if I need something done to a vehicle ,then I will be coming back.

Thanks so much Paul for taking the time to leave our 400th review on Google. It’s amazing that we have crossed the 400 mark so quickly, and that our long term customer was the one to leave it. We appreciate your business as always, and will see you again in the future. Thanks for being our customer!! Sincerely, Brad Brown, Owner

- B & L Automotive
4

Was very impressed by the customer service and friendly atmosphere in the front office, also the quality of the repair so far appears to be excellent. Apparently getting parts for my Son’s Suzuki is a lengthy process, but overall was very satisfied .

Yes Richard I’m so sorry it’s very hard to source the parts for your Suzuki, but we are so happy that we could serve you. We appreciate the business, and look forward to seeing you again soon. Have a great weekend. Sincerely, Brad Brown, Owner

- B & L Automotive
5

Great service! Very personable. One on one time to walk through their Diagnostic report so I could choose the best way forward.

Thank you Angella for taking the time to leave your review. It was our pleasure to serve you, and we look forward to seeing you again soon. Thanks for being our customer. Sincerely, Brad Brown, Owner

- B & L Automotive
5

We're new to the area and wanted a trust worthy auto repair service. I'm a big believer in reviews and B&L had the best. I was not disappointed. Liz is a sweetheart. I can't say enough about her and how she makes you feel welcome.Liz is the service manager and business was hopping that day. The phone ringing, customers coming in and she handled it all in stride and still met me with a smile and a how can I help you today. My granddaughter's inspection had expired and I was worried about driving it. Liz sent me a confirmation email about my appointment in case I got pulled over. She worked me in and I'll always be grateful. From now on B&L will be my place of choice for all my auto service. Thank you Liz and B&L. Preston Bryant

Thank you so much Preston for your kind review. We appreciate the opportunity to serve you, and look forward to seeing you again soon. Thanks for letting us earn your business. Sincerely, Brad Brown, Owner

- B & L Automotive
5

Very accommodating auto service shop. All work was done promptly and exceeded my expectations. Courteous customer service throughout the facility. Would definitely recommend B & L Automotive for all auto service needs.

Thank you Robert for taking the time to leave your review. We are happy to serve you, and look forward to seeing you again soon. Thanks for your business. Sincerely, Brad Brown, Owner

- B & L Automotive
5

Amazing experience it took me over 20 years to find a repair shop where I felt like they didn't try to rip you off. I have four girls and I would definitely let my girls take their cars there to get repaired. something I really never done before because repair shops see women and always try to get over . but lynn was straight with information about my vehicle. Being that I'm mechanically inclined I knew she wasn't trying to snow ball me. If you want honest service please try them out.

Thank you so much for your kind review, and for allowing our team at B&L to earn your business. We serve our customers because we love what we do, and we hope that it always shows to our customers how important they are. As a small family owned business, reviews are our best advertising we can ever receive, and certainly look forward to hearing our customers feedback. Thanks for taking the time, and we look forward to serving you again soon. Sincerely, Brad Brown, Owner

- B & L Automotive
5

Today was my first time visiting the establishment. I must say the customer service I received was very rewarding. It made me feel right at home. Liz, was very attentive to my needs. You guys have a customer for life. I will highly recommend you guys.

Thank you for your kind review Samantha. We appreciate the opportunity to serve you, and look forward to seeing you again soon. Thanks for being our customer. Sincerely, Brad Brown, Owner

- B & L Automotive
5

First time using B&L Automotive and I’ve found my new shop for future maintenance issues. Great customer service, Liz was friendly and so helpful, she helped to not only get me a great price but beat all other price quotes out there. Definitely would recommend.

Thank you James for taking the time to leave your review. We are happy to serve you, and look forward to seeing you again soon. Thanks for your business. Sincerely, Brad Brown, Owner

- B & L Automotive
5

B & L Automotive, to begin, the customer service is astounding. Liz will definitely make you feel welcomed and appreciative of your business. The mechanics without a doubt worked, resolved and thoroughly explained my vehicle's problem. My experience was well worth my time and to top it off, the price was within reason of the excellent work done. They now have a new repeat customer. I will be back. I advise all to make your way to B & L Automotive. To them, a big THANK YOU!!!!!

Thank you Calvin for taking the time to leave your review of our company. We appreciate your business, and are happy that we could serve you. We look forward to seeing you again soon. Have a great summer! Sincerely, Brad Brown, Owner

- B & L Automotive
5

Very fast and prompt

Thank you Vania for taking the time to leave your review. We are happy to serve you, and look forward to seeing you again soon. Thanks for your business. Sincerely, Brad Brown, Owner

- B & L Automotive