Newport News Auto Repair

Great people to work with. They guarantee their work. Very friendly and communicate with you before, during and after the work is completed. Highly recommend.

I had an excellent above and beyond professional experience! This is a first class automotive repair facility. I highly recommend this establishment!

I was in town visiting from New Jersey when things under the hood of my 2002 Accord started to sound really bad. It was the weekend, so I was working with strict time frames to get my car fixed— not to mention in a foreign location. I drove around with the issue that I’m now aware was my power steering belt, but on such a short notice and obvious oblivion to cars I couldn’t find a service shop that would fix it for less than 2500 or junk it for more than 250. B&L Automative was the saving grace to my weekend. Monday morning on a very short notice I called them and Liz, the receptionist listened to my problem and offered the solution over the phone. I immediately trusted her and drove my car the shop. They gave me a complimentary diagnostics of minor and severe issues, quoted $1800 to repair. However, they fixed the one issue I needed to get back to New Jersey (My belt) for 300$. Scott, the awesome store manager gave myself & passengers a ride home while My car was being repaired same day. I received electronic updates through the process and I got back home timely & safely. Back in Jersey, The severe issues B&L found on my car caused me to need a towing assists Wednesday morning. The towing costs were covered with a 3 year warranty from B&L, and a second very professional vehicle inspection confirmed the exact issues they found. I repaired my vehicle for 1500, which also meant B&L’s original repair cost were authentic. I would have traveled back to VA just so they can service my vehicle but I appreciate their honesty, courtesy, and professionalism on a very short notice. They refused the cash Tip I offered them for their service and told me a review would be enough. Thank you so much B&L for your amazing customer service! Best place around. I will continue to use you when I am in town. Much success to you and your business! Dī

When your are new to an area it always takes awhile to sort out what businesses are good or not. Well B&L has left a very good impression on me! They inspected my vehicle and informed me of other items that either needed attention soon or in the future. They kept me informed of what was going on with my vehicle as it was being worked on and the staff was very friendly and personable. Not sure what the negative reviews of the front desk staff member were, but you can tell she grew up having big brothers. What great personality I thought! I’ve had no issues with the work they did so far. So it looks like you guys found a returning customer for my future vehicle needs.

Nice local shop. Very friendly and helpful staff.

Y'all have always been nice and I do trust y'all. I will tell all my friends about y'all.

We haven't taken our cars in yet, but I love this place (and Liz!) already. We are new to Newport News and were looking to get inspections on our cars (B&L will be doing next week) Liz was friendly & full of information to help us transition our vehicles to Virginia. Their web site says their values are: "Outstanding Customer Service, Quality, Integrity, and Trust." Our first point of contact with Liz proved this and we look forward to joining their happy customers and having them service our cars in the future!

Nice people, 30 min oil change, and they give you a full read of your car

Called in and got scheduled that day. Service was smooth and quick. Liz at the desk was amazing and knowledgeable about the business. Highly recommend coming for services. Customer service also is fantastic. Thank you so much for YOUR service.

Awesome customer service! Very quick, very understanding as well, I got a call from the bank and they were dealing with me while I had the phone call 😭 they are so awesome. Definitely recommend everyone to go here. THANK YOU B&L