Newport News Auto Repair

Everyone was very pleasant. I had to drop my car off and was given a ride home which was complimentary. The service was good and the pricing was fair. I will return in the future. Thank you B&L.

Extremely helpful! Very communicative and a pleasure to have service my vehicle. Helped me with a brake light that was broken and pass state inspection. They are honest people who you can rely on for help. Definitely will return to this shop!

Very professional and always friendly. That’s a big part of staying with one shop, many times at different shops I’ve been to you have that feeling that they want to get you in and out ASAP and not really listen or answer questions fully. Well B&L has gone above and beyond answering all my questions and doing it in a patient friendly manner. Thank you for the kindness I will continue to bring my vehicle here.

Have gotten two oil changes and complimentary inspections. Was notified other work needed to be done each time, all of which I was aware the time was coming for replacements. Brakes were replaced quickly and everyone in the office was friendly throughout the entire process.

I had a great experience at this shop. Liz was both friendly and helpful and Scott & company did excellent work. Somewhat knowledgeable of cars myself, we discussed exactly the work that I wanted done and he did it. The car in question now runs like precision clockwork. I am exceedingly pleased. Thanks Scott!

All staff I came in contact with were friendly, knowledgeable and willing to help in anyway possible. Liz was a delight as she listened to all of my concerns and explained anything I had questions about. Price was fair for the work and the bathroom was clean which is always nice. There was also no pressure to get more than I needed done unlike other auto places and that shows so much for me. Great experience; 10/10 would recommend and return.

I’ve come to B&L consistently ever since I found them. The staff are welcoming and the waiting area is very accommodating. In particular, Liz, stands out. She is a very friendly, helpful person who definitely does everything in her power to make sure everyone leaves that store with a smile on their face. Not saying I always want to be here, but when I open the door and she’s there at the front desk it feels like I’m being welcomed in by family. Thank you so much for everything you do for us Liz and everyone else at B&L

I love coming here. The staff are great people and do there best to make sure things are done and making everyone happy. Always willing to help out the customers. One thing I really like is how they keep the whole building clean and orderly. Even the bathrooms are clean. They make it work for every dollar you spend with the warranties they offer. Liz and the rest of the stuff are always kind and helpful. If you want a legit place to get your vehicle worked on, B&L Automotive IS THE PLACE TO GO.

I would like to thank B & L Automotive for giving me good high quality service on yesterday when I needed it the most. I was traveling down 64 West about 1 mile before the Fort Eutis Yorktown exit, when I heard a loud sound and thought something had hit my car but then I looked down at my dash board and saw I was quickly losing air in my back driver side tire. I was praying to God that I would make it to the next exit and hope to find the nearest service station. As soon as I came onto Jefferson Ave, I looked to my right and saw B & L Automotive. I was thanking GOD that I made it and that He had answered my prayer. All the employees I interacted with were very kind and helpful to me. Shortly after this, I was back on the road again. I appreciate good customer service like this. Thanks again 🙂. Shirley.

Excellent service. Nice people really tried to help and advise in the right direction. Will definitely be returning for more service to my car.