Newport News Auto Repair

I needed same day service to install a hitch. They got me in without any hassle. They weren't sure how long it would take so they gave me an estimate and said they would call if it would take more time. It did end up taking an extra half hour but they called me first to make sure that was ok with me. They run a clean shop with no BS and fair prices. I have a lot of other shops closer to me but I will happily drive to them for more service.

I’ve been looking for a long time for an honest shop to take my vehicles to... i was absolutely blown away by the professionalism here!!! The free inspection they do goes above and beyond what I’ve experienced any where else. They send complete details and even pictures so you’re in the know. The staff is super friendly and the shop looks so clean. You guys have a lifelong customer here!!! Thanks again!!

The viscous coupling in our Subaru broke bad at 180,000 miles. The dealer wanted to change the entire transmission for $4,000.00. B&L replaced the parts and the bearings for a HUGE savings. They also provided excellent customer service. I'm happy that they were chosen for the repair.

Awesome experience. I have taken my truck to them several times and every time they have been fast, professional and extremely helpful. Didn't try to up sell me told me what needed to be fixed right then and what could wait. They helped my wife out with my truck while I was deployed and I couldn't be happier with the experience.

Very professional, knowledgeable, friendly staff working with you to get your car, truck or suv back on the road and running than before. Wonderful service will recommend to anyone

I brought my car to the Ford dealer to diagnose the A/C system and was told I needed to replace the entire system at a cost of $3000.00. Not satisfied with my treatment at the un-named dealership I stopped at B&L automotive to get a second opinion. They said they will take a look at it, within an hour they had diagnosed and repaired the system for a little over $100. They’ve earned my repeat business and Ford has lost mine.

The service that I received was absolutely superb. Liz the front receptionist was so friendly and offered me ride home until my services was completed. I cannot forget Jacob either, he was wonderful. They both were very knowledgeable and straight forward with what my car needed. This is now my go to place. It feels like family here. Thank you B&L Automotive

Super friendly staff!! Very clean inviting facility. Work was completed exceptionally quick and professionally. 100% would recommend to anybody!

Scott is a top notch manager who gets out and get his hands dirty with the rest of his crew! Not only did they do an excellent job on my brakes, they went way above and beyond to get the truck out on time. Customer service means a lot to these folks because they are good at it! Finally, I found a shop that is as competent as they are professional! Thanks to Scott, Andrew and Liz!

Great service and timely repairs. After having my car sit in my driveway for 8-9 months not starting I finally took it to B&L to get diagnosed and fixed. I had my car back in 3 working days. They kept me informed throughout the process which is more than most shops will do.