Newport News Auto Repair

My car quit moving. I figured it was transmission but wasn't sure. They said they would run a diagnostic to find out exactly the problem. They came back saying, I indeed need a new transmission (rebuilt) and it was going to be $4800. I picked my car up and took it for a second opinion and that place said all I needed was a new torque converter and the cost is $920! When I called B & L back to find out why they said transmission when all it was, was the torque converter. The said it was there "professional opinion". One or two hundred more is a professional opinion. $4000 more is trying to rob someone. I have serious doubt that they even did there "diagnostic" on the car. They just charged me $140 and did nothing but tell me I needed a new transmission. I explained all this to them to see if they would even try to make things right. They did nothing!

by being honest and not trying to take advantage of people

Recommend. Would absolutely recommend.

They handled my car with so much care after my 8 month deployment and caught things that my old mechanic claim to have fixed

Handled my car with such care after an 8 month deployment and fixed things my old mechanic had claim to fix

Took our 2008 Nissan armada in for a estimate on replacing radiator. My wife and I had shopped around and priced the job. B&L gave us a great price and their customer service before and after the job was amazing. I will definitely recommend them to my friends and family Thanks B&L

Highly recommend. I highly recommend B&L because they take the time to explain what's wrong and provide helpful options to fixing the problem

The facility is first rate. Brad graciously allowed Ross from the Hybrid Shop in Virginia Beach to swap out my failed 2007 Toyota Prius hybrid battery pack with a newly rebuilt unit at B&L at no extra cost to me. This saved me a long trip and towing expenses to get the car from my home in Gloucester to Virginia Beach. Thanks to Brad, Ross and B&L for working together to help me out. I definitely will be a B&L regular customer in the future as it is only a short drive from Gloucester. The facility is first rate and the waiting room, if needed, is large, comfortable and stocked with good coffee! Thanks to Liz for handling all the arrangements.

Friendly and helpful. It is a very well organized and efficient shop. Liz at the front desk is always very helpful and on top of things.

Great care and service. I have always received prompt and courteous service from B&L Automotive. I would recommend your business to everyone.