Newport News Auto Repair

Friendly, helpful and professional. Great shop, clean waiting area, friendly staff and fast service too! I was late (oops!) with getting my car inspected, but they worked me in and saved me from getting a ticket!

Costs are high in my opinion.

Liz the receptionist was very nice. My car cost $238.00 to pick it up today. Nothing was solved, but they found lots of things that needed to be fixed. All I wanted to know was why my engine keeps cutting off. I came out of there with 4 new tires (bought the tires from tire rack $535), I need my seals on my differential fixed, need new windshield wipers, new bulbs for my license plate. No fix for the problem that I took it to them for. Oh and when I picked up my car they had driven it to absolutely no gas left in the engine. I have never seen the line that below the red line, and it said I had a range of 0 miles. My 8 year old son and I were lucky to make it to the gas station next door.

I needed same day service to install a hitch. They got me in without any hassle. They weren't sure how long it would take so they gave me an estimate and said they would call if it would take more time. It did end up taking an extra half hour but they called me first to make sure that was ok with me. They run a clean shop with no BS and fair prices. I have a lot of other shops closer to me but I will happily drive to them for more service.

The staff is very friendly and will text or call you when your vehicle is ready. They are pretty quick on getting a vehicle repaired. Have gone to them acouple time and have had no problems with them at all. Would highly recommend this place!

Not very helpful. Was informed that they could not do a mount and balance on a new set of tires I purchased because I did not buy the tires there. And that it would be dangerous for them to do so because the tires were considered "used".... So by their logic they can't work on any " used" vehicles because it might be a liability for them. Wouldn't recommend this wannabe "mom and pop" shop, if I could rate them lower I would. There you go. I'm a dude so no I didn't have any sexual encounters with your employees. Hope this clears it all up for you.

Clean shop. I came in because my check engine light came on and they figured out what was wrong with it and fixed the problem. They were very proficient and diligent in repairing my car. They are my go to auto repair shop.

B&L Automotive provides great customer service and excellent care for your vehicle. My vehicle broke down while out of town and they helped me tremendously. From Liz the customer rep to Scott a technician. My truck was towed to them and fixed within three days. They even went out of their way to find a part needed at a cheaper price. If you live in the area please check them out and for military they provide a discount.

In a heartbeat. In a heartbeat! You always treat me like a loving family member!!

They tell up front about costs. The people at B& L will tell up front about costs and anything before the work is done