Reviews - Page 116 - B & L Automotive

Sherwood W.

6/25/2018

Problem resolved!. They stand by their work and will explain the problem before doing anything to the vehicle.

Sun Downer

5/17/2018

At least acknowledge a customer waiting at the counter. Simple “I be with you in just a moment” vice bs’ing out in the shop.

First of all Sun Downer I do apologize that you had an extended wait time at the counter during your check in. We do rotate staff for lunches, and at times there may be only one person at the service counter who may be discussing a car in the shop with another customer or technician. It’s never our mission to leave anyone unattended when they visit our location, and we offer our apologies again. I hope that you can understand that we are a family business, and the amazing customer reviews we achieve are due to the service we provide in full to each and every one of our customers. I may look into a doorbell system for the shop counter as a backup if it helps prevents future problems like this. I do appreciate each and every review we receive from our patrons, and try to make things better in every way I can. I certainly hope to see you again in the future, and that our service counter will be ready and willing to serve you immediately upon your arrival. Sincerely, Bradley Brown, Owner

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Charles S.

5/3/2018

Went above and beyond for me. This is the first repair shop I found that does outstanding work at a fair price. Better then dealership. They started the work fast and keep me informed throughout the repair process. They went above and beyond for me, they reported a battery issue at the close of business, got it replaced so that I can pick it up late at night. They even took my payment over the phone. They even offered a payment plan. How awesome is that? They were so good to me, had them do more work on the car. I will always use them and will recommend everyone I know to them. Thanks B &L. Welcome to my Family.

Ken Carter

4/21/2018

Seem to be an honest business

Thank you Ken for taking the time to leave your review of our family business. We appreciate your business and look forward to serving you again soon. Have a great day! Sincerely, Brad Brown, Owner

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Sparkle Garnett

4/21/2018

Good service

Thank you for taking the time to leave your kind review of our facility. We appreciate your business, and look forward to seeing you again soon. Sincerely, Brad Brown, Owner

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Jeremiah Smith

4/21/2018

Great and friendly service.

Thank you Jeremiah for taking your time to leave our facility and staff a great review. We look forward to serving you again soon. Sincerely, Brad Brown, Owner

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Corie Johnson

4/21/2018

The staff is honest and professional. I have been coming here for 2 years, and I've always been satisified.

Thank you Corie for taking the time to leave your review. Our staff works extremely hard each and every day to provide the best service with the best warranties in the business, and it's for all our customers like you that look for something better and make it known how happy you were. We look forward to serving you again, and thank you for your patronage. Sincerely, Bradley Brown Owner

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Stacy Legette

4/21/2018

Great staff, great service and Liz was very helpful and professional!!

Thanks so much Stacy for your kind review, and for allowing us to serve you. We look forward to seeing you again soon. Sincerely, Brad Brown, Owner

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Gerald Harris

4/21/2018

Very good communication between them and myself. They let me know what was wrong with my vehicle in a timely manner, and accepted my decision on what I wanted done.

Thank you Gerald for your kind review, and for choosing B&L for your automotive service. Our staff works hard to provide the best service in the independent market, and will always represent your best interest when eating with repairs and service. Thanks again for being our customer, and we look forward to serving you again soon. From our staff and family to yours we wish you a Merry Christmas and a Happy New Year! Thanks, Brad Brown, Owner

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Ian Brisbin

4/21/2018

I came in for a state inspection and failed due to an airbag recall. However, the front desk service manager, Liz, went completely out of her way to help me. From calling every nearby honda dealership to getting me an appointment to fix the problem, Liz was incredible and is surely an asset to B&L Automotive. 10/10.

Thanks so much Ian for taking the time to leave your kind review. Our staff takes great pride in offering the personalized service you received, and I was more than happy to answer questions on my day off to better guide your recall with Liz. Speaking of Liz, she has been a great asset to our company, and believes in our company with the values we do. Thanks for allowing us to serve you, and we look forward to seeing you g you again soon. Sincerely, Brad Brown, Owner

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