Reviews - Page 118 - B & L Automotive

Madison

7/13/2018

B&L Automotive provides great customer service and excellent care for your vehicle. My vehicle broke down while out of town and they helped me tremendously. From Liz the customer rep to Scott a technician. My truck was towed to them and fixed within three days. They even went out of their way to find a part needed at a cheaper price. If you live in the area please check them out and for military they provide a discount.

Thank you L Madison for leaving your ever so sweet and detailed review of our company and staff. We appreciate the opportunity to assist you in your time of need, and will always be here if you need us in the future. Safe travels!! Sincerely, Bradley Brown, Owner

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Gerald W.

7/2/2018

In a heartbeat. In a heartbeat! You always treat me like a loving family member!!

Sherwood W.

6/25/2018

They tell up front about costs. The people at B& L will tell up front about costs and anything before the work is done

Sherwood W.

6/25/2018

Problem resolved!. They stand by their work and will explain the problem before doing anything to the vehicle.

Sun Downer

5/17/2018

At least acknowledge a customer waiting at the counter. Simple “I be with you in just a moment” vice bs’ing out in the shop.

First of all Sun Downer I do apologize that you had an extended wait time at the counter during your check in. We do rotate staff for lunches, and at times there may be only one person at the service counter who may be discussing a car in the shop with another customer or technician. It’s never our mission to leave anyone unattended when they visit our location, and we offer our apologies again. I hope that you can understand that we are a family business, and the amazing customer reviews we achieve are due to the service we provide in full to each and every one of our customers. I may look into a doorbell system for the shop counter as a backup if it helps prevents future problems like this. I do appreciate each and every review we receive from our patrons, and try to make things better in every way I can. I certainly hope to see you again in the future, and that our service counter will be ready and willing to serve you immediately upon your arrival. Sincerely, Bradley Brown, Owner

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Charles S.

5/3/2018

Went above and beyond for me. This is the first repair shop I found that does outstanding work at a fair price. Better then dealership. They started the work fast and keep me informed throughout the repair process. They went above and beyond for me, they reported a battery issue at the close of business, got it replaced so that I can pick it up late at night. They even took my payment over the phone. They even offered a payment plan. How awesome is that? They were so good to me, had them do more work on the car. I will always use them and will recommend everyone I know to them. Thanks B &L. Welcome to my Family.

Ken Carter

4/21/2018

Seem to be an honest business

Thank you Ken for taking the time to leave your review of our family business. We appreciate your business and look forward to serving you again soon. Have a great day! Sincerely, Brad Brown, Owner

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Sparkle Garnett

4/21/2018

Good service

Thank you for taking the time to leave your kind review of our facility. We appreciate your business, and look forward to seeing you again soon. Sincerely, Brad Brown, Owner

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Jeremiah Smith

4/21/2018

Great and friendly service.

Thank you Jeremiah for taking your time to leave our facility and staff a great review. We look forward to serving you again soon. Sincerely, Brad Brown, Owner

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Corie Johnson

4/21/2018

The staff is honest and professional. I have been coming here for 2 years, and I've always been satisified.

Thank you Corie for taking the time to leave your review. Our staff works extremely hard each and every day to provide the best service with the best warranties in the business, and it's for all our customers like you that look for something better and make it known how happy you were. We look forward to serving you again, and thank you for your patronage. Sincerely, Bradley Brown Owner

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