Newport News Auto Repair

1756 reviews
13539 Jefferson Ave. , Newport News, VA 23608
Mon - Fri: 8:00 AM - 6:00 PM, Sat: 8:00 AM - 4:00 PM
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5

I absolutely do adore the staff there. Especially Elizabeth. She’s very careful with her words and explaining everything to you. Even tho they couldn’t fix the problem on her right then and there they still found the problem. I recommend honestly I do. I’ll be seeing them soon again I’m sure of it !

Thank you for your review. We appreciate your business, and look forward to serving you again soon. Sincerely, B&L Service Team

- B & L Automotive
5

They got me in and out quickly. So helpful and great customer service by the nice lady at the front!

Thank you for your kind review. We appreciate your business, and look forward to serving you again soon. Sincerely, B&L Service Team

- B & L Automotive
5

Liz is the person that deserves recognition, she is friendly goes out of her way to help you. We need good people like her. to make the world a better place. Thank you Li.

Thank you for taking the time to share your positive experience with us! We are thrilled to hear that Liz provided exceptional customer service. We will make sure to pass along the kind words to her. Our team is here to assist you whenever you need us. -Sincerely, B&L Service Team

- B & L Automotive
5

Very nice customer service, they have a fast turn around time. Definitely recommended it

4

Fast prompt service,price of work to me was a little high.

Leon, we appreciate your positive feedback about our fast and prompt service. We understand that the price may have been higher than expected, but we aim to offer quality workmanship along with our exceptional service. Thank you for choosing us for your automotive needs. -Sincerely, B&L Service Team

- B & L Automotive
5

I was satisfied with service provided. It didn't take all day. I will most likely use them in the future.

5

This was my first time in this business. Making an appointment was very easy. I sent several emails, reminding me of my appointment. The staff is very friendly. The work was thorough and quick. Would definitely recommend this business.

Dear Herbert Frost, thank you for choosing B&L Automotive for your vehicle needs! We appreciate your recommendation and are glad to hear that your experience from scheduling to service was convenient and satisfactory. We aim to provide efficient and top-notch service to all our customers. If you need any further assistance, don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
5

Great customer service. Will come back.

Thank you Robert for leaving your kind review. We appreciate the opportunity to earn your business, and look forward to serving you again soon. Sincerely, B&L Service Team

- B & L Automotive
5

My car broke down right in their parking lot on a busy day right in the middle of my road trip! Thankfully, I was back on the road by the following afternoon. I couldn’t be more thankful that this is the place I ended up breaking down at. Liz was so kind and so helpful and I really felt like she just wanted to help me out. They got my issues taken care of quickly, and as affordably as possible. Thank y’all soooo much!!

Thank you so much Isabel for your thorough review. It was our pleasure to assist you, and we look forward to seeing you again. Sincerely, B&L Service Team

- B & L Automotive
5

I was referred to B &L by another local shop. They figured out the problem, fixed it and had me back on the road. They also pointed out other items to watch make sure they don't turn into big problems. Highly recommend the shop.

Thank you for the kind words, Peter! We're glad to have exceeded your expectations and pinpointed the issue with your vehicle. Our thorough inspection is part of the service we provide to ensure your safety. Please don't hesitate to reach out for any future automotive needs. -Sincerely, B&L Service Team

- B & L Automotive
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