Newport News Auto Repair

This is my favorite place to have all my families cars repaired. Every visit we get the best treatment, and their customer service has always been awesome. I wouldn't trust anyone else when it comes to this family business and the years of service they have provided to our entire family. We are pro America and Pro small business!! I'll also add that I send my friends to them as well, and each one shares the same similar response as my family does. Just a great place to go.......

Good work. The price on the tires was a good price. Overall I paid a little more than say Walmart but I will gladly pay a little more for good work. Good work is exactly what I got!

Don't go here! When I called for appt 'Brad' was so nice, made promises and told me don't worry, we'll take care of that when you get here. When I got there 'Brad' was nowhere to be found, receptionist tried to give me someone else's car saying I recognize you (my 1st time there). Their full car diagnostic revealed problems I knew nothing about. They had the receptionist call me to discuss. She got angry that I had so many questions and HUNG UP ON ME. Thinking it had to be a mistake that a business would hang up on a customer, I called back and she hung up on me again. At this point I just wanted my car back. They said NO, they had already taken it apart and would charge me to put it back together. So I had service done and asked that 'Brad' ,THE OWNER turns out, call me. It's been a month and I still haven't heard from him. Bad, Bad place. Stay away for your own good

Great service and timely too. Very nice people to talk to and explained everything well to someone who has no idea about cars. Thanks a bunch.

Great service and timely too. Very nice people to talk to and explained everything well to someone who has no idea about cars. Thanks a bunch.

Used these guys for a pre-purchase inspection before buying a used car. They did great work in a reasonable timeframe, giving me buying confidence! I will definitely be taking my “new” car to them for my regular maintenance service in the future!

Great service. The staff was very professional, friendly and accommodating. The serviced was so fast!

Easily one of the best shops I've been to in a long time. I'm a hobbyist mechanic, so I generally only visit the shop when I need something major or specialist equipment. This time around was tires, alignment, and rear drum inspection because I just didn't want to deal with em right before vacation. So here's my experience as a first timer, needing tires (customer provided), alignment, and rear drum inspection. Talking to them on the phone and making the appointment was a breeze and the woman I spoke with was very customer friendly. On the morning of drop off, I was early, but one of the technicians let me in to do the write up instead of leaving me to fill out the drop off sheet. The shop was immaculate. I didn't take a tour, but it was hands down the cleanest shop I've seen, well organized, and the cars I did see currently in the shop were kept tidy and nothing just laying around the vehicles. I was contacted a few hours later for an update. Expecting to hear SOMETHING negative on my rear drums, the technician stated there was nothing wrong, and actually asked if I had been told my another party there was an issue. I stated no, I just wanted to have them checked since I had recently upgraded the front brake system. No service was done, and they even emailed me pictures of the inner drum. When I arrived for pickup, the woman at the counter made friendly small talk but did not take away from getting me in and out in a timely manner and was very friendly. Looking at the vehicle, everything appeared exactly as how I delivered it, only with new tires. When I left, I immediately noticed how the alignment felt essentially back to factory. Many shops I've encountered have left the steering wheel offset, or a tire didn't quite feel right at highway speeds, but I've not had a single issue since I drove off the lot and it feels like it did when I bought it. I've just recently moved here, and B&L just happened to be the third place I called, and ultimately decided on due to the outstanding overall reviews. So long as I'm in the area, this will hands down be the only shop that sees my business.

Best service. The best service and they make sure you know if there are problems. They explain and even show the part and/or pictures. Costs are reasonable for the quality of work they do. I am a returning customer and will return again. Love Liz and Scott.

Outstanding. I found the customer service to be great. They informed me of a few maintenance problems that I needed to have taken care of. They took care of the problems quickly. Looking forward to being a regular customer of theirs.