Newport News Auto Repair

1753 reviews
13539 Jefferson Ave. , Newport News, VA 23608
Mon - Fri: 8:00 AM - 6:00 PM, Sat: 8:00 AM - 4:00 PM
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5

I always have a good experience here. Friendly staff and take there time with you especially when you know nothing about cars. I also love that they send emails of the results of your car. Awesome place to take your car.

Thank you Nathalie for your kind review. Wow this holiday season is just flying by, and I am so sorry I haven’t responded to your review until now. We appreciate your business as always, and look forward to serving you again soon. From our staff and family to yours we wish you a Merry Christmas and a Happy New Year! Thanks, Brad Brown, Owner

- B & L Automotive
5

Our family was traveling from MA and we got into an accident on the last day of our trip. The car was not safe to drive. B&L was open on Saturday afternoon near where we were driving. Liz was great and took good care of us. We had to wait until Monday for the repair because they were closed Sunday. They did a great job fixing our car so we could get home. They were kind and honest and asked a very fair price for parts and labor. We are very grateful for their good service!!! PS - don't believe Yelp!

Tiffany, First I would love to thank you for your thoughtful review of our company, and for giving us your feedback on our services. I also want to thank you for mentioning Yelp and not believing their reviews because your right that they are all fake. We refuse to pay to advertise with them and they produce bad reviews from customers names that don't exist, and hide or delete our customers good reviews. We have proven it and hence the same reason they have been sued as a marketing company so many times. We are #1 happy to be able to help you in your time of need, we understand the frustrations while traveling and having car trouble, and our staff is glad that we could help in any way possible. Thanks for allowing us to serve you! Sincerely, Brad Brown, Owner

- B & L Automotive
5

Today was my first visit at B&L! It was recommended to me by a friend. Even though I heard good things, I am always worried when leaving my vehicle in the hands of someone I don't know. I scheduled an oil change and state inspection. The work was completed very quickly, and Liz at the front desk was super helpful and friendly! She recommended services and let me know what special deals were going on without pressuring me into making any decision. They even emailed me photos of my vehicle during the inspection process with a detailed check list! I will definitely be back in the future! Thank you for your work, great customer service, and attention to detail.

Thank you Karina for allowing us to serve you, and thanks for your kind review of our staff and company. I'm sorry to just be responding to your review, but we have been extremely busy at the shop this summer thanks to all of our great customers like yourself. We hope to see you again soon! Sincerely, Brad Brown, Owner

- B & L Automotive
5

Liz was awesome, she took the time to have multiple conversations with me while I waited for my car to be ready. The rest of the staff was courteous as well. Great visit, great place!

Thank you Alyse for your kind review of our facility, and thank you for your patronage to our business. Our staff of family care so much for our customers, and the thanks just shows how much we try. Kudos to our entire staff!! Sincerely, Bradley Brown, Owner

- B & L Automotive
5

Well organized well trained well staffed ..... this automotive business is the one that gets the work done and done quickly..... Liz and Vinnie was always in touch keeping me updated and when the warranty people try to play around they had my back ...... so if you want a place that doesn’t give you the run around and has your back and keeps in touch with you about all things that’s going on with your vehicle this is the shop ...... I am a 100% satisfied customer. Thanks Vinnie, Liz and all the mechanics that worked on the 09 Lincoln MKS ...... it’s running beautifully

Thank you so much Erwin for your business and your kind review of our facility. We certainly aim to please and it’s the best feeling in business when customers speak so highly of our team and service. Thanks again for being our customer. Sincerely, Brad Brown, Owner

- B & L Automotive
5

These guys are the best!! The dealership had my car for almost 3 weeks and they told me they couldn't find the problem. After going to 2 other mechanic shop, i was referred to go to B&L Automotive. To make a long story short, they work with me through thick and thin, they got the job done(even through dodge dealership off Jefferson ave) try to take the credit, but i would recommend any and everybody to take your vehicle to B&L Automotive!! Kudos to you!! #customer4life

Thank you so much for your amazing review, and for allowing us to serve you till your problems were completely resolved. Dealers are becoming harder and harder to deal with these days, and our biggest fear is their constant want to take advantage of their customers. We strive to be involved with each and every customer till the end, and have your best interest always as priority one. Thanks so much for patronage, and for allowing us to serve you the way it should be done. We can’t change the way dealers treat people, but we can certainly take care of our customers like we have since 1953. Thanks again for being our customer! Sincerely, Brad Brown, Owner

- B & L Automotive
5

Great customer service! Came in on a Thursday needing my ac fixed asap they got me in on Friday and found the simple issue was only a blown fuse. Very grateful for them being able to get me in as quick as they did every one else told me the following week. Thanks for your great service!

Thank you Toni for your review, and for allowing us to help you get your A/C back working again for you. We thank you for the business, and look forward to seeing you again in the future. Sincerely, Brad Brown, Owner

- B & L Automotive
5

Customer service is fantastic here! Liz was really nice and assisted me in finding fair prices for a new tire to complete my state inspection. The shop is very clean and I was comfortable while waiting. I will definitely come back for future car repairs.

Thank you Natasha for you our kind review, and for your mention of Liz who works tirelessly at the counter to serve our customers daily. We appreciate your business, and look forward to serving you again soon. Sincerely, Brad Brown, Owner

- B & L Automotive
5

I was on travel for work when my car broke down on 64 E. Fortunately, the tow truck took me to B&L Automotive because it was closer to my hotel than other options. Scott and Liz were sympathetic, and Liz asked a mechanic to come in on his day off to take care of me. Although it looked like I might be stuck in Newport News longer than I had planned, they repaired my car in time for me to leave Friday morning. The car is running fine now. They certainly did their best to keep an expensive repair as inexpensive as possible, and I appreciated their efforts .

Hello Barry, and thank you for your kind and through review. We try to always take care of each customer like they are family. Our staff works tirelessly to meet the needs of our customers demands, and we are happy to serve the needs of so many. Thank you for choosing our service center, our family, and our staff of family that make our business what it is today. Sincerely, Brad Brown, Owner

- B & L Automotive
5

Trustworthy group here. I had an experience with a big box store giving me the run around. I went to B&L and they were very honest and even took me in the garage to show me the issue needing work. They didn't give me a hard time for doing my own work and were willing to help any way needed. Will definitely continue going here.

Thank you so much Blake for your kind words about our shop, processes, and employees. We work hard everyday to exceed our customers expectations, and when we have customers speak so highly of our group it makes me so proud to run our business the right way! We look forward to serving you again soon......... Sincerely, Brad Brown, Owner

- B & L Automotive
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