Newport News Auto Repair

Great inspection experience. Service bay clean and organized. Waiting room in nice shape, Minor repairs done quickly. Personable employees. "Vinnie" explained all issues. We were in & out within an hour and only had to change a few lightbulbs. No attempt to gouge for unneeded repairs. I'd definitely return. Thx B&L!

Very easy to work with! Liz and Scott were both extremely helpful and professional. Would recommend to anyone needing a good garage, esp for electrical problems.

Very thorough and clear explaining what I needed and what they recommended. Gave me an email of pictures of each item that was in need of maintenance. Customer service was very friendly! I would come here again.

Needed two new tires and had the brakes checked. They went ahead and ordered the brakes and rotors but after a review they did not recommend changing. Great work and honest folks. Liz was exceptional! Thanks!

Just moved to this area and in need of a safety inspection found this place online and couldn't be more pleased. The service is fantastic and Liz and Patrick are so friendly. Thank you so much I will be back!

Checked in for state inspection and serpentine belt replacement during snowstorm in January. Shop was very clean , and work was done quickly and professionally. Would recommend B& L Automotive for any work needed.

I was having real issues with my car, but taking it to B&L they took real care of me and my car. I am glad I took my car there and they were able to fix my car with no problems. The customer service is excellent, the wait is none, and they make sure that you are care for

Great experience in getting my camper inspected. Very friendly people and a really nice waiting area. So happy there are good people everywhere! B&L also gave me a $25 gift certificate for use at their shop. Thanks!

I had a most exceptional experience as a customer 5-20-17 . Liz gave the most helpful and most professional service for me and my problem with my car. As a woman that has Been given the run around all week at other automotive shops in the area, I left B&L with an assurance that I found the right place to handle my automotive issues. Liz made my day in giving me the proper avenues to correct my problem, and was so helpful in making sure I was taken care of , she has a most welcoming spirit about her..Thank You B&L and Liz for your service, with me living right beside your business I'll most definitely be bringing my car there for all future mechanical needs...

Easily one of the best shops I've been to in a long time. I'm a hobbyist mechanic, so I generally only visit the shop when I need something major or specialist equipment. This time around was tires, alignment, and rear drum inspection because I just didn't want to deal with em right before vacation. So here's my experience as a first timer, needing tires (customer provided), alignment, and rear drum inspection. Talking to them on the phone and making the appointment was a breeze and the woman I spoke with was very customer friendly. On the morning of drop off, I was early, but one of the technicians let me in to do the write up instead of leaving me to fill out the drop off sheet. The shop was immaculate. I didn't take a tour, but it was hands down the cleanest shop I've seen, well organized, and the cars I did see currently in the shop were kept tidy and nothing just laying around the vehicles. I was contacted a few hours later for an update. Expecting to hear SOMETHING negative on my rear drums, the technician stated there was nothing wrong, and actually asked if I had been told my another party there was an issue. I stated no, I just wanted to have them checked since I had recently upgraded the front brake system. No service was done, and they even emailed me pictures of the inner drum. When I arrived for pickup, the woman at the counter made friendly small talk but did not take away from getting me in and out in a timely manner and was very friendly. Looking at the vehicle, everything appeared exactly as how I delivered it, only with new tires. When I left, I immediately noticed how the alignment felt essentially back to factory. Many shops I've encountered have left the steering wheel offset, or a tire didn't quite feel right at highway speeds, but I've not had a single issue since I drove off the lot and it feels like it did when I bought it. I've just recently moved here, and B&L just happened to be the third place I called, and ultimately decided on due to the outstanding overall reviews. So long as I'm in the area, this will hands down be the only shop that sees my business.