Newport News Auto Repair

Great customer service! Came in on a Thursday needing my ac fixed asap they got me in on Friday and found the simple issue was only a blown fuse. Very grateful for them being able to get me in as quick as they did every one else told me the following week. Thanks for your great service!

Customer service is fantastic here! Liz was really nice and assisted me in finding fair prices for a new tire to complete my state inspection. The shop is very clean and I was comfortable while waiting. I will definitely come back for future car repairs.

I was on travel for work when my car broke down on 64 E. Fortunately, the tow truck took me to B&L Automotive because it was closer to my hotel than other options. Scott and Liz were sympathetic, and Liz asked a mechanic to come in on his day off to take care of me. Although it looked like I might be stuck in Newport News longer than I had planned, they repaired my car in time for me to leave Friday morning. The car is running fine now. They certainly did their best to keep an expensive repair as inexpensive as possible, and I appreciated their efforts .

Trustworthy group here. I had an experience with a big box store giving me the run around. I went to B&L and they were very honest and even took me in the garage to show me the issue needing work. They didn't give me a hard time for doing my own work and were willing to help any way needed. Will definitely continue going here.

They were very courteous and prompt. Thanks again!

Service never fails. I have been coming to your shop since I bought the Kia Your service has never failed me I am very happy with every thing I’ll keep coming back. Your employes have always been polite. Thank you! P. Lamb

Welcoming atmosphere and the service was really quick. The web portal containing maintenance information about my car is a big plus and the text I received informing me when my service was complete was awesome.

This is my favorite place to have all my families cars repaired. Every visit we get the best treatment, and their customer service has always been awesome. I wouldn't trust anyone else when it comes to this family business and the years of service they have provided to our entire family. We are pro America and Pro small business!! I'll also add that I send my friends to them as well, and each one shares the same similar response as my family does. Just a great place to go.......

Good work. The price on the tires was a good price. Overall I paid a little more than say Walmart but I will gladly pay a little more for good work. Good work is exactly what I got!

Don't go here! When I called for appt 'Brad' was so nice, made promises and told me don't worry, we'll take care of that when you get here. When I got there 'Brad' was nowhere to be found, receptionist tried to give me someone else's car saying I recognize you (my 1st time there). Their full car diagnostic revealed problems I knew nothing about. They had the receptionist call me to discuss. She got angry that I had so many questions and HUNG UP ON ME. Thinking it had to be a mistake that a business would hang up on a customer, I called back and she hung up on me again. At this point I just wanted my car back. They said NO, they had already taken it apart and would charge me to put it back together. So I had service done and asked that 'Brad' ,THE OWNER turns out, call me. It's been a month and I still haven't heard from him. Bad, Bad place. Stay away for your own good