Newport News Auto Repair

Mon - Fri: 8:00 AM - 6:00 PM, Sat: 8:00 AM - 4:00 PM
5

What a great experience I had. Came in to get state inspection and was in and out in no time. Staff was a pleasure to deal with. Take your vehicle here folks!!!

Thank you Marlena for taking the time to leave your kind review. Just like our customers, we can appreciate a job well done, and certainly the happiness of our clients is our top priority. We would all like to thank you for your business, and look forward to serving you again soon. Thanks for being our customer.

- B & L Automotive
5

Friendly staff. Explain things so that you will understand what needs fixing. No pressuring. They stand by their work and are military friendly.

Thanks Teddy for taking the time to leave your kind review of our family business. We are happy that we were allowed to serve you, and we certainly look forward to serving you again in the future.

- B & L Automotive
5

Exceptional and quick service. Friendly and pleasant attention by Liz. Highly recommended!

Thank you Lopin for your kind review. We appreciate your patronage and look forward to serving you again soon. Thanks for being our customer.

- B & L Automotive
5

I dropped my truck off at this business for a state inspection and I feared that my truck was not going to pass inspection because of the check engine light. The techician not only explained to me that the check engine light alone would not fail the state inspection but he pulled the codes on the light. After he explaining the cause of the malfunction and the cost, I shopped around to find that this place was very reasonable! It is very hard to find good customer service along with reliable and trustworthy automotive techicians in one place. You definitely can find those traits at this business. Overall pleasant experience. I would recommend this business to my closest friends and family!

Thank you Latwaine for you kind review of our business. Our team works extremely hard to serve our customers and provide them with the best customer service in the industry. Thank you for choosing B&L for your automotive service needs, and we look forward to seeing you again soon. Thanks for being our customer!

- B & L Automotive
5

Repair Estimate and Scheduling - I had Liz help me over the phone with getting estimates for 3 separate services and she was very patient, thorough and helpful.

Thanks for your kind review of our service, and we appreciate the opportunity to serve you.

- B & L Automotive
5

Honest, professional, trustworthy, dependable and staff is the best . I finally have an automotive service I trust and feel great about!!!!! I feel respected and know my car is in great hands. I have been a customer for years.

Thank you for your wonderful review! We thank you for your years of patronage to our family business, and for each and every opportunity to serve your automotive needs. We know that our customers make a choice to come to B&L and that's something that our staff never takes for granted. We wish you a Merry Christmas and a Happy New Year, and look forward to seeing you again soon in 2017. Thanks again for being our customer!!

- B & L Automotive
5

Fantastic customer service, they run you through all the things happening with your car with pictures of all of it, there is no blind bs here. Also the shuttle service is fantastic, I couldn't get a ride to get my car back so I called and they sent someone to get me and they arrived within 10 minutes.

Thank you Forest for your review of our business. We appreciate the opportunity to serve you and your automotive needs. Thank you for your business, and for your service to our country. We look forward to seeing you again soon.

- B & L Automotive
5

These guys are great! I needed a ride so that I could pick up my car and they sent someone to take me there. When I got my car and started driving, it sounded like it was new and I didn't even have any engine repairs! I will be bringing in my other cars to have serviced so that I can get rid of the strange engine sounds they have as well. Hopefully they can work the same magic they did with this car. And I have no doubts that they will!

Thanks so much Tyler for your kind review, and for allowing our team to serve you. We are happy that we could assist you in any way while having your car repaired, and we certainly look forward to serving you again in the future. Thanks for being our customer.

- B & L Automotive
5

The customer service was great! The gentleman helping me at the front desk was friendly and explained that needed to be done to my car. I will definitely recommend your services to others.

Thank you so much Monica for you kind review, and thanks for allowing our team to serve you. We thank you for your business and look forward to seeing you again soon.

- B & L Automotive
5

Super good customer service, super in-depth inspection, and super good presentation. They even fixed the car with the actual, cheaper fix, rather than recommend some b.s. expensive fix to something that wasn't broken! The only thing that bugged me a bit was the time it took-- I actually had no issues with the amount of time (that just proves quality work). The small issue was just that it took longer than the estimated amount of time that they said. Just a word for the wise, if I were you, I'd bring a charger for your phone, or a laptop (their waiting lobby is pretty nice).

Thanks Gary for your kind review and I am so happy that we could serve your automotive needs. I do apologise that sometimes repairs take a bit longer than anticipated due to circumstances unknown during the estimating process, but I am so happy that you were understanding. Our main goal is to take care of our customer's problems first and foremost in our repairs and never provide anything second to this due to rushing a repair. Thanks for choosing B&L and allowing us the opportunity to serve you. We look forward to seeing you again soon.

- B & L Automotive