Newport News Auto Repair

1815 reviews
13539 Jefferson Ave. , Newport News, VA 23608
Mon - Fri: 8:00 AM - 6:00 PM, Sat: 8:00 AM - 4:00 PM
1

BE AWARE. THEY ARE A COMPLETE RIP OFF. THEY CHARGE YOU FOR WORK THAT IS NOT DONE PROPERLY. I AM VERY UNHAPPY WITH THEIR WORK ETHIC. SCOTT WAS LESS THAN UNDERSTANDING, WHILE LIZ WAS RATHER WILLING TO HELP. HAD TO PAY SOMEONE ELSE TO REDO THE WORK THEY DID. VERY UNPROFESSIONAL AND ALL ABOUT THEIR MONEY, NOT THEIR CUSTOMERS.

The problem with your vehicle was exactly as explained to you where you had a vacuum leak in your fuel system. We removed all the gas you put into your diesel and even had your truck running and driving. But, due to the vac leak caused by the faulty manual fuel pump the dealer replaced as we said that might be the problem you were extremely taken advantage of. We treated you with nothing but respect and got the truck back to a running state but referred you to the dealer for the vac leak. In no way should the dealership have lied to you about all the things they said they did when we had the truck running short periods of time and ran fine. Hutchens Chevrolet absolutely ripped you off 100% because their mechanics are paid straight commission! As the owner I even told you myself the truck will run and there was no problem other than a vacuum leak. I can hardly see how charging you two hours labor to remove all of the old gas you put in your diesel a rip off. Plus we got new diesel in tank and everything re-primed and truck running and driving. Normally that’s a min 6 hour charge, plus all filters, and any other needed items if you would have tried to start the vehicle but luckily you realized in time. The problem was your manual pump and a quick re-prime of the fuel system. I’d bet any amount of money they sold you everything they could because that’s how they work and what they have to do to make money. The basics here is we treated you 100% honestly, and sent you to the dealer to have the vac leak fixed and they took 100% advantage of you. All I can say is that we are used to our customers telling this all the time and the reason why they come to the most trusted repair center in Hampton Roads. I apologize you are feeling wronged, and I do understand your frustration. What I as a 64 year 3 rd generation business are more frustrated with and wronged by is the way dealers treat people and all I can say is that we fight everyday against their completely scandalous tactics to milk every dime they can at every instance. Hutchens Chevrolet won’t be in business much longer anyway since they are in the process of selling out to Priority Chevrolet. I sincerely think when you look at the facts you’re gonna see what truly happened. Hutchens is dying for work, and they took you hook line and sinker. Sincerely, Bradley Brown Owner

- B & L Automotive
5

Rip off. BE AWARE. THEY ARE A COMPLETE RIP OFF. THEY CHARGE YOU FOR WORK THAT IS NOT DONE PROPERLY. I AM VERY UNHAPPY WITH THEIR WORK ETHIC. SCOTT WAS LESS THAN UNDERSTANDING, WHILE LIZ WAS RATHER WILLING TO HELP. HAD TO PAY SOMEONE ELSE TO REDO THE WORK THEY DID. VERY UNPROFESSIONAL AND ALL ABOUT THEIR MONEY, NOT THEIR CUSTOMERS.

5

Friendly and helpful. You guys did a great job fixing my Explorer and did so at a fair price. In addition, everyone at your shop was very friendly. I am sure pleased. Thanks!

5

Great. B & L's quality of work was great, everyone was courteous, kind, knowledgable and friendly from the front desk staff to the technicians. Very satisfied. will use for future repairs.

5

Excellent and fast. Excellent staff of professionals

1

Idk how they think its ok to charge $120 for a simple diagnosis that i already knew existed(rusted and leaking gas line) which i told them and explained exactly where it was. I went in there asking for prices on how much it cost to repair it by ordering a line and walked out with a bill. I basically paid them to tell me what i already knew. And then try to tell me it takes 8hrs to install a new line. Which would cost me $1500 .Im not and idiot i would never pay that much for a simple fix. Dont be an idiot and avoid these scammers. The clerk also told me they dropped the the gas tank to look for more leaks. I looked under there not a single bolt was touched on the gas tank. Still old dirt on the bolts. I dont understand how someone could be so dishonest and misleading. Thanks for wasting my time and money.

5

These guys are the best!! The dealership had my car for almost 3 weeks and they told me they couldn't find the problem. After going to 2 other mechanic shop, i was referred to go to B&L Automotive. To make a long story short, they work with me through thick and thin, they got the job done(even through dodge dealership off Jefferson ave) try to take the credit, but i would recommend any and everybody to take your vehicle to B&L Automotive!! Kudos to you!! #customer4life

Thank you so much for your amazing review, and for allowing us to serve you till your problems were completely resolved. Dealers are becoming harder and harder to deal with these days, and our biggest fear is their constant want to take advantage of their customers. We strive to be involved with each and every customer till the end, and have your best interest always as priority one. Thanks so much for patronage, and for allowing us to serve you the way it should be done. We can’t change the way dealers treat people, but we can certainly take care of our customers like we have since 1953. Thanks again for being our customer! Sincerely, Brad Brown, Owner

- B & L Automotive
1

****** lesson learned way overpriced Shop hours ridiculous for brakes rotors pads come on over $2,000

We do apologize that you feel we are overpriced, but compared apples to apples we are always going to be the best option with the best warranties offered in the business. When you think about our nationwide warranty coverage we are able to offer, our #1 Certified Auto Repair in the east coast network, and our thorough approach to our customers vehicles and their safety is unmatched. We hope you will try us again in the future and keep an open mind that their are lots of cut throats back woods companies doing repairs that won't be in business in a year. Sincerely, Brad Brown, Owner

- B & L Automotive
5

A satisfied customer. I have been coming to B&L for a couple of years now. My first visit was because of a flyer that I received that had a service that no one else offered ( I can't remember what it was now). I was so impressed with the way they conducted business from the time you walked in the door to the moment you received your car. What really stood out to me was the pdf that they email you regarding the condition of your car; from the moment they take it to the garage, to the pictures of various items that need repair or may need repair, the condition of you various fluids and the then the easy to understand red, green and orange sections that make it easy to determine what has to be done immediately and what can probably wait a little. They do not pressure you to get that you don't need by telling you you do. I have always been satisfied and have not had to take my vehicles back in for anything after being repaired by them! I am a veteran, so of course I like that it is a veteran owned business and they offer a military discount. They also mail you this customer appreciation card for $25 off per quarter and it does come in handy. From Brad, to Liz, to Scott and all the guys in the back that turn the wrench, it is always a pleasure when I enter the doors of B&L!!!!!!!!!

5

This is the most professional, considerate, honest, affordable automotive place you can go to get services done to your car. If I can give them 10stars I would. Liz is a great employee she makes sure you feel like your car is in the best place in the world and it is. First time using them but won't be the last.

Thank you so much for your kind review, and for allowing us to serve you. I'm sorry that I am just responding as we have been extremely swamped this summer, but I want you to know just how much it means to our staff to hear people speak so highly of us. Thank you again for being our customer! We look forward to seeing you again soon.

- B & L Automotive
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