Newport News Auto Repair

These guys are the best!! The dealership had my car for almost 3 weeks and they told me they couldn't find the problem. After going to 2 other mechanic shop, i was referred to go to B&L Automotive. To make a long story short, they work with me through thick and thin, they got the job done(even through dodge dealership off Jefferson ave) try to take the credit, but i would recommend any and everybody to take your vehicle to B&L Automotive!! Kudos to you!! #customer4life

****** lesson learned way overpriced Shop hours ridiculous for brakes rotors pads come on over $2,000

A satisfied customer. I have been coming to B&L for a couple of years now. My first visit was because of a flyer that I received that had a service that no one else offered ( I can't remember what it was now). I was so impressed with the way they conducted business from the time you walked in the door to the moment you received your car. What really stood out to me was the pdf that they email you regarding the condition of your car; from the moment they take it to the garage, to the pictures of various items that need repair or may need repair, the condition of you various fluids and the then the easy to understand red, green and orange sections that make it easy to determine what has to be done immediately and what can probably wait a little. They do not pressure you to get that you don't need by telling you you do. I have always been satisfied and have not had to take my vehicles back in for anything after being repaired by them! I am a veteran, so of course I like that it is a veteran owned business and they offer a military discount. They also mail you this customer appreciation card for $25 off per quarter and it does come in handy. From Brad, to Liz, to Scott and all the guys in the back that turn the wrench, it is always a pleasure when I enter the doors of B&L!!!!!!!!!

This is the most professional, considerate, honest, affordable automotive place you can go to get services done to your car. If I can give them 10stars I would. Liz is a great employee she makes sure you feel like your car is in the best place in the world and it is. First time using them but won't be the last.

Good service just a bit pricy for my taste. I'm not used to spending nearly $50 for an oil change. But everyone was nice and friendly

TL;DR; They tried to make ~$500 for a replacement of rear brakes that are OK. I was a loyal customer of the B&L for several years. Half a year ago I was told that my FRONT brake pads are thin and would need a replacement during the year. So several days ago, when I did an alignment in B&L I also asked them to check my brakes. Next, I got a message form B&L, that my REAR brakes needed a full replacement (shoes and drums(!)). The price was around $500. I was very surprised, and being suspicious, went to another service for diagnostics. They said the same I heard before, FRONT pads were thin, but still could hold for several months and that the REAR brakes were totally fine. That is the story. Next, being curious, I asked how much would rear drums replacement cost at that service and they calculated the price around $300. So that is another sad part - for the last several years the prices in B&L went higher and higher compared to the average in this area.

I appreciate your efforts. I would highly recommend B+L to anyone in need of any type of auto repair or service. Their level of customer service, repair, general service and follow-up is the best I have ever experienced. I have come here many times and will continue to do so. Thanks to them I have been able to keep my 2005 Dodge in great working condition and on the road.

Outstanding. They do good work and they are willing to discount some services and I will go back to them

Excellent. B&L Auto is the bomb! Liz, and the staff us very professional, friendly, and kind! I trust B&L with my cars, I've been a long time customer! I appreciate that they are honest, and will give you excellent service!!!

My wife had a tire blowout not far from B & L on her way to work due to Hampton roads wonderful pothole infested roads. Young lady at the front desk was very friendly in getting her into the shop ASAP (as she was already late for work), had the tire changed and spare put on in no time. Wife and I don’t use B&L, but after this incident we will, considering the customer service provided.