Newport News Auto Repair

Very friendly, helpful staff. They really care about the safety of your vehicle. All jobs appear to come with a "courtesy" safety inspection where they show you what items are in good condition and point out what items need service and which ones will need service soon. But they don't push these on you to make an extra buck. Some services seem a little pricey, but most appear to come with some sort of labor and/or parts warranty. I'd recommend this place if you want to really be sure that your vehicle is running as safely as possible.

I went here because I saw they had great reviews and they lived up to that. Went to get my car inspected, my tie rod was loose so they checked it out and tightened it for me and didn't charge me anything for tightening it. Most places would rack your tab up for something even so small. Truly good nice people with great customer service there

Every time I come into this automotive shop they have been exceptionally helpful, friendly, cost is reasonable, and they have been more than willing to help me at the last second with large and small issues I have had with my vehicles. This shop is fantastic in every way! It has been a few tries finding an automotive shop since moving here and this one has earned my loyalty indefinitely.

So hard to find an honest, independent family owned business anymore. Very knowledgeable and friendly. They take the time to explain everything and follow through with their promises. Don't go to a corporate chain, or dealer. Save your money and keep it local by going here.

The most amazing service I have ever received in any form of business. The customer service and car care were phenomenal, they were clear and organized, and they were very efficient. I have already recommended their services to so many people. Shout out to Darin!

Went there for an oil change. The service was great. Brad was very friendly. They have a very nice waiting room with coffee available. Would recommend going here for business. They also offer 10% discount to military.

Being in the military I move around a lot so it can sometimes be a challenge to find a reputable place to take my truck if I don't know the area. Let me just say in no uncertain terms, for as long as I'm here, I'll be a customer of B&L. Darin at the front counter was great, he explained everything that needed to be done and told me what repairs could wait and what I had to do right away given my budget. The prices were very fair and the service was done quickly. They even gave me a rather significant military discount. Very satisfied customer.

I originally picked B&L Automotive because it was the closest repair place to me. But I have quickly come to the conclusion that this is the best repair service in the area. Not only are the staff cheerful and knowledgeable, but they never pressure you to buy something you don't need. They give you all the information you need to make the best decision for your car and pocketbook. This is my third trip to B&L and I am so glad that I discovered them!

I would highly recommend this shop to anyone! They provided great customer service. The shop is clean and the waiting area is clean and comfortable. They are knowledgeable and very kind. If something is wrong with your vehicle they show and explain to you what needs to be fixed. The pricing is good and fair. I will definitely give them my business and refer friends and family. Thank you guys for your help!

We're a military family, so we move frequently. Sometimes we already know people in the community who can give us recommendations, and sometimes we don't. We took a chance on B&L and they earned our loyalty on our first trip. We feel they're very honest and they've gone above and beyond to take care of us. We recommend them every chance we get!