Newport News Auto Repair

I literally just called to ask a simple question and the man hung up on me when I said I didn't want to make an appointment. I haven't even been to this shop before and I already know the service is bad and rude. Won't recommend it.

Brought vehicle in due to check engine light. When called back and told it was fixed, got in vehicle and light was still on.

Outstanding. Very good customer service- the employees are very nice and informative. Good quality of work, although my only experience with B&L so far has been for oil changes.

Excellent. I am new to Newport News and being a woman I am always unsure about where to take my car. Lynn who works at the front desk is very knowledgeable about her job and that made me feel well taken care of. The level of serice,quality and telling me the time when my car would be finished was first class. I will definitely be returning to B&L and I thank Darin for taking the time to explain the life time warranty on the parts. I was very pleased and thankful to them for a great job well done!

Excellent. Fast and speedy service with a smile. Excellent work as well, very happy

Outstanding. Very Professional. Great attitude. Explained in detail items that needed attention. Delivered car on promised time. Recommend taking your car for service and repairs.

Recommend. Expectations exceeded! I like doing business with locally owned establishments and tend to expect that they will take a great sense of pride and ownership of their work. B&L Automotive is absolutely one of these businesses. The diagnostic I requested was much more thorough than I expected and I was not pressured into getting things done that were not emergencies. The repairs were also completed more quickly than anticipated and are functioning perfectly. I will absolutely return for the remainder of my repairs and highly recommend that anyone needing automotive service do the same.

Reliable. Excellent work, very professional staff, and exceeded my expectations by far! GREAT SHOP

Couldn't be happier. Make Sure you get the Quote in Writing, I Guess I mis under stood the Price to Hard wire a CB Radio into a New 2016 Jeep, Thing the Price was going to be about $ 120.00 Not $290.00 Ouch I would have had some one else do it or figured out how to do it My self The Dodge dealer was not that expencive. Also the Tech left a Pointed Punch in my Jeep I will get it to him when I can.

Great service. I would tell them to check how customer friendly you guys are and how that service was just awesome. I will now take my care there for all my car care needs.