Newport News Auto Repair

1804 reviews
13539 Jefferson Ave. , Newport News, VA 23608
Mon - Fri: 8:00 AM - 6:00 PM, Sat: 8:00 AM - 4:00 PM
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5

This place is great. I got a flat tire on the interstate right next to them and they took great care of me to get me back on the road. Very nice people, and a nice environment. They really saved me and got me back on the road. 🙏

David, thank you for the amazing feedback! We're thrilled that we could assist you during your time of need and get you back on the road efficiently. Providing a positive customer experience is our top priority, so it's fantastic to hear that you appreciated our friendly team and welcoming atmosphere. If there's anything else we can do for you, please don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
5

Lovely experience! Could not recommend enough. They were very patient while helping through the process and went above what I asked to help me out. Also finished well ahead of estimated time! Will be a return customer for sure!

Hello Wesley! We appreciate your glowing review! It's great to hear that you had a lovely experience with us. Providing exceptional service is our top priority. We are glad we could exceed your expectations by being patient and going the extra mile. Your satisfaction is important to us, and we look forward to serving you again. -Sincerely, B&L Service Team

- B & L Automotive
5

We appreciate the 5-star rating, Quenton! It's fantastic to know that you were satisfied with our service. We always aim to provide our customers with top-notch car care. If you have any questions or need further assistance, please don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
5

I had called this place from a quick Google search because Southern automotive quoted me extremely high. I immediately felt comfortable talking to the woman at the desk. She did an amazing job. They were very responsive. Got in quickly. Finish the job quickly and had a way of contacting me with a detailed report on what I would be charged for before I was charged. I cannot say enough, good things about this place and will be going back. Great price, even better customer service, overall it was a great experience!

Thank you Kecia for taking the time to leave your review. We appreciate your business, and look forward to serving you again soon. Sincerely, B&L Service Team

- B & L Automotive
5

Thank you for the five-star rating, Brandon! We're delighted to hear that you had a positive experience with us at B&L Automotive. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! -Sincerely, B&L Service Team

- B & L Automotive
5

Great experience, the entire team was awesome

Michael, it's great to hear that you had an awesome experience with our team at B&L Automotive! We strive to provide exceptional service to all our customers. If there's anything else we can do for you, don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
5

B&L did a great job of fixing my truck. The service dept was were very professional and helpful.

Thank you Wes for your amazing review! We're thrilled to know that your experience with us was exceptional. Our team works hard to provide top-notch service, so it’s great to hear that we’ve met your expectations. We appreciate your business!-Sincerely, B&L Service Team

- B & L Automotive
5

Easy to make an appointment, fair prices, and friendly staff. Will use them again

Thank you, Kyle, for the awesome review! We're thrilled to hear that you had a fantastic experience with us. We pride ourselves on providing excellent service at fair prices with a friendly approach. It means the world to us that you'll be back. See you soon!

- B & L Automotive
5

Genuine care and concern for my vehicle and my wallet. Went in for a rotate, balance and alignment to try to resolve a wheel shake problem - when they found the problem with my tire during the rotation, they called me and told me they’d hold off on the alignment until after I had to chance to fix my tire. They offered a great estimate and got me roadworthy in a couple hours without breaking the bank. Will ABSOLUTELY be returning with all my vehicles in the future! Thanks to Brian and the B & L team!

Mike, thank you for the amazing review! We're thrilled to hear about your positive experience at B&L Automotive. At our shop, customer satisfaction is our top priority. We pride ourselves on providing excellent service and transparent communication. We look forward to helping you with all your automotive needs in the future. -Sincerely, B&L Service Team

- B & L Automotive
5

I was driving on I-64 passing through Newport News going on vacation. My Honda CRV lost power, I was able to idle down the shoulder "googling" the nearest shop. I found B&L Automotive. Liz behind the counter was super helpful and very sympathetic to my situation. Although they were very busy, she got me in. The work was done very quickly and with a cost very much in line with the research I did while I was waiting. I was waiting in the office and was watching while Liz and her counter co-worker (sorry I did not get his name). What I saw and heard while there was Liz going above and beyond for customers. A non-local woman came in with a bad alternator. Her husband had recently replaced it. The diagnostic showed the unit was bad. Liz and co-worker started talking about how they could arrange a refund with the local affiliate of the auto parts store. They even called the place to let them know the woman would be coming over after their car was repaired. They did not have to do that. Simply above and beyond. It was so cool to watch them help people. Especially since one of the people was me! Sorry if this rambled

John, thank you for sharing your fantastic feedback! We're thrilled to hear about your positive experience at B&L Automotive. It's wonderful to know that Liz went above and beyond to assist you and other customers. We pride ourselves on delivering exceptional service to everyone who walks through our doors. Your kind words truly mean the world to us. If there's anything else we can do for you, please don't hesitate to let us know. Thanks again for choosing us! -Sincerely, B&L Service Team

- B & L Automotive
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