Newport News Auto Repair

Sarah, On your vehicle, we were contacted via the state police about your failed repairs. The VA State Trooper made a visit to our location where he inquired about the items we failed the car for and he was shown pictures from our digital inspections that we performed on your vehicle. After seeing the pictures the Trooper stated we were correct in our decision for the items we failed and that he would be visiting the technician at the dealer to handle the rest of the investigation. He did also state that he was going to have the technician to go ahead and pass your vehicle as to not delay you further. I apologise that you received conflicting information in reference to your state inspection, and just wanted you to know the entire story. Also, you mentioned our labor rate at $200 per hour, and I would like to just take one moment to address this. Our labor rate for repairs is $109.97 and I am at a loss to where the numbers you're mentioning are from since doubling our labor rate is not within our practice. Our number one goal at B&L is to provide superior service that our customers expect and thus providing you with the safest and most reliable automobile for you and your family. We hope that you will visit our facility again to see why we are the number one five-star Google rated automotive repair facility on the Peninsula with twice the reviews of most others, and number one Certified Auto Repair Facility on the East Coast for 2015. Sincerely, Brad Brown Owner 3rd Generation

Thank you for your review and we certainly understand your frustration with the state inspection process. The Virginia State Police specifically state that all vehicles have to be taken in the order to which they are received, and we cannot under any circumstances make appointments. Unfortunately, this makes for a difficult process when vehicles fail for inspection and have to be worked on due to the laws we have to abide by. We do apologize that we could not get to it in the time we estimated, and we would ask you to please forgive us. Remember that the beginning/ending of the month will always be when inspections are the absolute busiest and most difficult to wait for. In no way would we ever want to not serve one of our customers, nor come off as rude in any form, and respect each and every customer. Again we are very sorry for not being able to do your inspection due to the time restraints of previously dropped off vehicles for the same service. We hope you will understand and visit us again. Sincerely, Management

Thank you for taking the time to leave us such a great review. It was our pleasure serving you. Thank you for choosing B&L for your automotive service needs. We look forward to serving you again in the New Year. From our staff to you, we wish you Happy Holidays!

Thanks so much Benjamin for allowing us to serve you, and we look forward to seeing you on your next visit. Thanks for being our customer!

Thanks Denzel for taking the time to leave your review of our company. We appreciate the opportunity to serve you as our customer, and would like to thank you for your business. We look forward to seeing you again soon.

Thank you so much Xiomara for your kind review, and for allowing us to serve you. We appreciate your patronage, and look forward to seeing you again soon. Thanks for being our customer.

Thank you so much Michael for leaving your review of our company and staff. We are so happy to have been given the chance to serve you as our customer, and look forward to seeing you again soon. We wish you And your family Happy Holidays!

Thank you Mel for taking the time to leave your review. We appreciate your business, and thank you for allowing us to serve you. Our staff would like to wish you and your family a Merry Christmas, and we look forward to seeing you again soon. Thanks for being our customer.