Newport News Auto Repair

1730 reviews
13539 Jefferson Ave. , Newport News, VA 23608
Mon - Fri: 8:00 AM - 6:00 PM, Sat: 8:00 AM - 4:00 PM
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5

We came up for thanksgiving and ran into car trouble. After looking over reviews we decided on b&l. They were very helpful and friendly with a bad situation. With photos and updates as often as they were able they got our vehicle road safe for the trip back to Florida and gave us the information we need to get a permanent repair back home.

Thanks so much for leaving your review about our staff and service. As a small business it means the world to us to serve people, and especially if we can help you in your time of need even more rewarding for us. We are so happy that we were able to help, and hope the rest of your travels are safe back to Florida. Please give us a quick call to let us know you've made it home safely, or if you need further assistance or advice. Sincerely, B&L Staff & Owner

- B & L Automotive
5

EXCELLENT customer service, prices, and car care. After a dealership "misplaced" my appointment for an inspection and oil change B&L took my car immediately, without hesitation. I dropped my car off at 8am and picked it up before lunch. Thank you! I highly recommend this auto shop.

Thank you for taking the time to leave our team a great review. We are so happy that we were able to work you right in, and glad that we were given the opportunity to serve you. We thank you for your business, and look forward to seeing you again soon.

- B & L Automotive
5

Been doing business here for 2 years now for all of my regular services, inspections, and repairs. Top quality work from professional Automotive Technicians and Service writers are always friendly and helpful. The shop is recognized by ASE which is something you should always look for when looking for a quality garage. I always recommend anyone in the area who asks to go pay them a visit.

Thanks for your amazing review of our facility. Our staff works extremely hard for our customers, and we are always so proud of each other when we receive thanks such as yours. Thank you for allowing us to serve you, and for being our customer.

- B & L Automotive
5

First time going to this shop and it was great:) was welcomed and felt like they truly wanted to help me with my car. The man who helped me was named Darin. I would recommend anyone to go back to this shop :)

Thank you Alyssa for taking the time to leave us your review. We appreciate your business, and for the opportunity to serve your automotive repair needs. We look forward to seeing you again soon. Thanks for being our customer!

- B & L Automotive
5

I won't go anywhere but here. Not only do I trust these guys with my car but the customer service is great! They always do their best to get me taken care of as quick as possible.

Thanks Jennifer for your wonderful review. We are so happy that you allow us to serve you, and we thank you for your business. We look forward to seeing you again soon.

- B & L Automotive
5

The whole place is on point. Fast service, great knowledge, and the workers are very friendly behind the desk and in the shop. Best experience I have had at an auto mechanic. Highly recommend

Thanks so much Ryan Wilson for taking the time to leave your review of our business, and our staff. We value your patronage, and look forward to serving you again in the future. Please refer a friend or family, and thanks again!

- B & L Automotive
5

The service was excellent! A friendly environment to say the least. My car was repaired quick, fast, and correct. They also explained in detail and showed me the problem with no hesitation.

Hello Chris, and thank you for taking the time to leave us your wonderful review. It's our pleasure to be able to serve you, and provide the best customer service experience available. Our staff would like to thank you for your business, and we look forward to seeing you again for future service visits. Have a wonderful week!

- B & L Automotive
5

I came in this evening with my 2 year old son for a state inspection and oil change. The front desk was more than welcoming. Their waiting area was clean and well stocked with a Keurig that offered tea, hot chocolate and mini marshmallows, and coffee with creamer and sugar. My only complaint was that they are a bit pricier than what I am used to, however, they are convenient and it didn't take them too long to complete the work. Also, what I definitely appreciated was the fact that they didn't "find" any extra work that "needed" to be completed prior to passing my state inspection. I believe you pay for whatever service and customer service you expect, so I personally didn't mind the prices. I can really appreciate simple customer service and a well-running car to drive around. I would recommend these guys to anybody.

Thank you Amanda for taking the time to leave us your great review. We are so happy that we were able to serve you, and look forward to seeing you again soon. Have a Merry Christmas!

- B & L Automotive
5

Excellent customer service! Very pleased with the manager who has been at B&L for 11 years! I will continue to go back & recommend B&L Auto Repair because of their outstanding service!

Thank you Joseph for your kind review of our company. Our staff takes great pride in serving our customers, and we appreciate the business from all our clientele. We would like to thank you for being our customer, and we look forward to serving you again soon.

- B & L Automotive
5

Had four of my cars serviced and worked on by B&L and had no problems. Always up front and they do a great job. Are there cheaper places you can go? Sure. But if you want your car to actually work, take it to B&L.

Thanks so much for taking the time to leave us your review. We set the bar high when it comes to service, and appreciate your kind words towards our knowledgeable staff. Thanks for being our customer, and we look forward to serving you again.

- B & L Automotive
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