Newport News Auto Repair

Brad (owner) knows his stuff and was able to get the car diagnosed quickly so that the necessary repairs could be made. Liz (front office) kept me informed and ensured that the car was ready as soon as possible. While no one wants to suffer an engine failure, Brad and Liz made the process efficient and less painful. A replacement alternator was installed and the car is back on the road again.

Came in for state inspection. Ended up needing brake pads and rotors replaced. I was in the shop from 8:10am-10:30ish so whole interaction was complete in a little over 2hrs. Price could be lower. Price quoted ($474) did not disclose credit card fee or $50 “supply charge”. Paid $560+ inspection parts labor and all fees included. Ending on a positive note lady at the desk did give me an extra sausage biscuit while I waited.

Thank you for your service on my vehicle and your professional customer service!

Mrs. Liz is awesome and the whole crew is super helpful! I had my car done there quite few times ! They have affordable prices that you just can’t beat ! Plus the incentives they offer if you purchase a warranty on your part ! Definitely has saved me a few times

Great communication and always willing to get things done within time!

Overall experience was very enjoyable and professional. My only issue was they forgot to place my car key under the mat when they parked it outside for me to pick up after hours. This caused me an extra trip from Hampton to retrieve the key the next day. I have not replaced the part yet to verify their diagnosis.

Absolutely amazing company. Helped me so much, I spoke to the lady at the front desk most of the time I forgot her name but she was very very helpful. Finished my truck in a manageable time and very fair with prices. Would highly recommend.

Good communication, good app, trustworthy, and excellent customer service.

Friendly and professional.