Newport News Auto Repair

These guys are like family, and have always provided the best service. Darin the service manager is always nice, and takes the time to explain everything in detail. There has been a few occasions where I didnt understand the repairs that were needed, but Darin took the extra time to show me a little video to help put my mind at ease about the repair. Made total sense afterwards, and it really saved me from major repairs in the future that would have been costly. Also, let me say that there have been many occasions where they have offered me coupons for service when I didnt have one. To me that is really looking out for your customer. If you havent tried this shop yet then you owe it to yourself to see what they are all about. Dealing with a family business with over 60 years in business says a whole lot about them, and they have earned a customer for life. Thanks again Darin for always taking such great care of me, and all my friends that I have referred to you. Keep up the good work!

I have had both my vehicles serviced here at B&L for a while now (corvette and Ford F350), and They have always done outstanding jobs! I will continue to take my vehicles to Brad and the team at B&L as long as I own them!

Great people to deal with, very friendly and knowledgeable, treat you like family. Highly recommend using them for repairs and maintenance

This was my first visit to B&L since I was refered by my coworker. I had high expectations for this business, and man did they ever deliver with great service. Awesome staff, great warranty, fast service. I will definitely be returning in the future.

Great shop with awesome service. These guys are the best in town and I appreciate them always going out of their way for me as their customer. Two thumbs up!

This is a very knowledgeable and professional outfit. Service has always been timely and I always feel like I've been treated honestly and fairly. If you enjoy supporting local businesses, I recommend giving these guys an opportunity to earn your trust.

I had the pleasure of allowing B&L Auto to perform some work on my vehicle. Mind you, at the time I was not sure if this auto repair shop did good work or not, I was just in dire need of somewhere to repair what I needed done at a reasonable price. Being a customer service professional myself who recognizes good customer service, I can honestly say that this company gave me red carpet treatment and did a great job on my vehicle. I had the pleasure of speaking with the mechanic who performed the work and he explained all that was done to my vehicle. Let me also say that Darin, the man who assisted me when I first called was the best. It's simply a great auto repair shop that is reasonably priced and treats you like family. I will definitely be returning when problems arise with my vehicle.

As a retired military member, living in this area for 30 years have used several automotive repair shops. When my truck required major repair I read the reviews of B&L Automotive, which is close to home. They diagnosed the problem and explained everything in detail on the result of the diagnostic. To save me from driving back up to the shop, Ken emailed the repair estimate and I authorized the work. Although they tried to get it done in one day, they ran into some problems, which were fully explained to me, and they finished it the next day. This was fine as I was in no hurry. Throughout the process Ken kept me informed. B&L Automotive staff is very knowledgeable and professional; it is obvious that customer service is their number one priority. Also had a chance to personally talked to the mechanic (name escapes me) that did the work; he was very thorough in explaining what was done. They have gained a customer here and I would highly recommend B&L to anyone looking for quality, reasonable priced automotive work.

Great job and they care

Oil change and tire rotation today. Was in and out in about half hour. Very friendly staff, good prices.