There's a gentlemen, by the name Darin. This guy seems to know what customer service is all about. Without going too into it, I'll just say that he didn't make me feel like I was being ripped off. The environment over all was welcoming. Almost like a small town barber shop. Everyone is greeting and even interacting with you through small talk while you wait. And get this... It was my first time there. Top shelf, B&L Auto!