Newport News Auto Repair

Personalized service with true concern for the customer!

As a retired military member, living in this area for 30 years has used several automotive repair shops. When my truck required major repair I read the reviews of B&L Automotive, which is close to home. They diagnosed the problem and explained everything in detail on the result of the diagnostic. To save me from driving back up to the shop, Ken emailed the repair estimate and I authorized the work. Although they tried to get it done in one day, they ran into some problems, which were fully explained to me, and they finished it the next day. This was fine as I was in no hurry. Throughout the process Ken kept me informed. B&L Automotive staff is very knowledgeable and professional

Excellent work!

Thanks for your patience as I communicated with you via phone, 3 hours away. I appreciate you taking the time to explain what you repaired to both me by phone, but more importantly, to Holly in person. It's important that she learns about the car as she approaches the adult years of maintaining a vehicle. Again, much thanks,Laurie Mode

The service was fast and the technician was courteous. Management was very cordial.

First time getting an oil change around this area and for my 2013 jeep as well. Great service. Clean business. Friendly and curteous staff. Already scheduled my wife's car for an appt here.

I am so pleased with the exceptional service. My car is running better than ever. I felt at home. I will definitely be back again and again. Thank you all!

Fast and excelent service

Awesome service everytime!

This is a GREAT shop that does great work on vehicles. Just and honest, reliable, team of individuals that has been wonderful to me and my family. All of our vehicles have been serviced through them. I tell people everyday, before you take your car to the dealer or somewhere else, give B & L a try. They will not do you wrong. I've (as well my entire family) been taking all my vehicles I have own two them (6+ years straight), and will continue to do so. They just have been a blessing to me. We continue to thank B&L for the work done. Without them, I would not know where I would be (vehicle-wise).