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Newport News Auto Repair

1867 reviews
13539 Jefferson Ave. , Newport News, VA 23608
Mon - Fri: 8:00 AM - 6:00 PM
5

The service I received at B&L Automotive from beginning to end was beyond expectations! I brought my car in for two cross threaded lug nuts and while it was there asked for a diag on the passenger seat not reclining. A quote was texted to me before I could call with a question, Dave called correcting an error. Liz called daily keeping me up to date on the studs being replaced and the status of the seat. After being told they would not be able to repair the seat, to my surprise, the AMAZING SERVICE MEN at B&L fixed the seat! I live in Chesapeake and will return to B&L for any future auto mechanic needs. They were fair and provided great service, and that is extremely hard to find. Thank you to the wonderful team at B&L!

Thank you for the 5-star review, Patrice! We are delighted to hear that your experience exceeded your expectations. Our team at B&L Automotive is committed to providing exceptional service and ensuring customer satisfaction. We appreciate your kind words and look forward to assisting you with any future auto needs. Please don't hesitate to reach out if you need anything! -Sincerely, B&L Service Team

- B & L Automotive
5

The service I received at B&L Automotive from beginning to end was beyond expectations! I brought my car in for two cross threaded lug nuts and while it was there asked for a diag on the passenger seat not reclining. A quote was texted to me before I could call with a question, Dave called correcting an error Liz called daily keeping me up to date on the studs being replaced and the status of the seat. After being told thev would not be able to repair the seat, to my surprise, the AMAZING SERVICE MEN at B&L fixed the seat! I live in Chesapeake and will return to B&L for any future auto mechanic needs. They were fair and provided great service, and that is extremely hard to find. Thank vou to the wonderful team at B&L!

Thank you for the 5-star review, Patrice! We are delighted to hear that your experience exceeded your expectations. Our team at B&L Automotive is committed to providing exceptional service and ensuring customer satisfaction. We appreciate your kind words and look forward to assisting you with any future auto needs. Please don't hesitate to reach out if you need anything! -Sincerely, B&L Service Team

- B & L Automotive
4

The waiting room was pretty great and Liz was very personable.

Thank you for your positive feedback, Ashley! We're glad you enjoyed our comfortable waiting room. We'll pass your kind words on to Liz. We hope to see you again soon for another great experience at B&L Automotive. -Sincerely, B&L Service Team

- B & L Automotive
5

They were courteous and And honest about their work that they do. The prices were not high. I’ve taken my vehicles there before, and I’m will continue to take them there.

We're glad to hear you had another positive experience with us, Michael! Thank you for your loyalty and for trusting us with your vehicles. We'll always strive to provide top-notch service at reasonable prices. We look forward to serving you again in the future! -Sincerely, B&L Service Team

- B & L Automotive
5

Was a very pleasant experience all the way around. Affordable and fast! Liz provided awesome customer service! Thank you B & L!

Thank you for taking the time to write such a great review, Simeon! It's wonderful to see that you had a pleasant experience with us here at B&L Automotive. Quality, affordable and fast service is what we strive for. Liz will be thrilled to hear about your kind words. If there's anything else we can do for you, don't hesitate to reach out. -Sincerely, B&L Service Team.

- B & L Automotive
5

They were able to do what I needed done in a timely fashion. I needed a new radiator, cool and flush and oil change. They did well and on time.

Thank you for your excellent review, James! We're delighted to hear that we were able to provide you with a timely and efficient service. Customer satisfaction is our top priority, and we're glad that we met your expectations! Don't hesitate to reach out if you need any further assistance. -Sincerely, B&L Service Team

- B & L Automotive
5

We are from out of town, and got into a small accident. This was the first place off of the highway we could pull into. They were so nice and willing to give us the tools we needed to do some small repairs to our vehicle before we got back onto the road. They were very accommodating, and we are very thankful for their willingness to help us out. Thank you

Thank you for taking the time to leave us such a wonderful review, Tanner! We are thrilled to hear that you had a great experience at our shop and that we were able to assist you during a stressful situation. Providing excellent service and ensuring our customers' needs are met is always our top priority. We're glad we could help get you back on the road safely. If there's anything else we can do for you, please don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
5

I went to get my state inspection. It was super easy to get an appointment. Once I arrived, I was given the option of leaving my car or waiting. I chose to wait and was told it would be about an hour. It was under 45 minutes. Their waiting room is super nice too. Lots of comfy chairs, a complimentary coffee bar and a TV. The staff was super friendly and went above and beyond by going through my car's history and didn't try to upsell service that I didn't need. I will definitely be coming here for all my car need in the future :)

Dear Gwen, thank you for trusting us with your state inspection. We're thrilled to hear about your positive experience and that our amenities and service exceeded your expectations. We strive to make the process seamless and comfortable for our customers. Your loyalty means the world to us, and we look forward to serving you in the future. -Sincerely, B&L Service Team

- B & L Automotive
5

Thank you for the five-star rating, Tara! It's great to hear that you had a positive experience with us at B&L Automotive. We strive to provide excellent service to all our customers. If you have any further automotive needs, don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
5

They offered me a free oil change after a delay on my appointment. Very kind service

Thank you for your positive review, Benjamin! We always strive to provide the best service possible to our customers. We are glad that you appreciated our efforts to make up for the delay. We look forward to serving you again in the future! -Sincerely, B&L Service Team

- B & L Automotive
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