Newport News Auto Repair

I had called this place from a quick Google search because Southern automotive quoted me extremely high. I immediately felt comfortable talking to the woman at the desk. She did an amazing job. They were very responsive. Got in quickly. Finish the job quickly and had a way of contacting me with a detailed report on what I would be charged for before I was charged. I cannot say enough, good things about this place and will be going back. Great price, even better customer service, overall it was a great experience!

Great experience, the entire team was awesome

B&L did a great job of fixing my truck. The service dept was were very professional and helpful.

Easy to make an appointment, fair prices, and friendly staff. Will use them again

Genuine care and concern for my vehicle and my wallet. Went in for a rotate, balance and alignment to try to resolve a wheel shake problem - when they found the problem with my tire during the rotation, they called me and told me they’d hold off on the alignment until after I had to chance to fix my tire. They offered a great estimate and got me roadworthy in a couple hours without breaking the bank. Will ABSOLUTELY be returning with all my vehicles in the future! Thanks to Brian and the B & L team!

I was driving on I-64 passing through Newport News going on vacation. My Honda CRV lost power, I was able to idle down the shoulder "googling" the nearest shop. I found B&L Automotive. Liz behind the counter was super helpful and very sympathetic to my situation. Although they were very busy, she got me in. The work was done very quickly and with a cost very much in line with the research I did while I was waiting. I was waiting in the office and was watching while Liz and her counter co-worker (sorry I did not get his name). What I saw and heard while there was Liz going above and beyond for customers. A non-local woman came in with a bad alternator. Her husband had recently replaced it. The diagnostic showed the unit was bad. Liz and co-worker started talking about how they could arrange a refund with the local affiliate of the auto parts store. They even called the place to let them know the woman would be coming over after their car was repaired. They did not have to do that. Simply above and beyond. It was so cool to watch them help people. Especially since one of the people was me! Sorry if this rambled

we got a flat tire on the way home from the obx, we got super lucky picking an exit to get off at to change the tire - all of the workers we SUPER nice - they changed our tire and offered to pick us up the tire from the closest ford shop - great experience with them for it being a crappy situation