Newport News Auto Repair

1918 reviews
13539 Jefferson Ave. , Newport News, VA 23608
Mon - Fri: 8:00 AM - 5:00 PM, Sat: 8:00 AM - 4:00 PM
5

Amazing service! They have earned my loyalty. Liz is far more than a capable receptionist. She is a bulldog when put up against a negligent, fraudulent, and dismissive warranty company (CarShield). She went above and beyond to fight my case and get my vehicle repaired. I'll be back. Also, anyone reading this with a CarShield warranty should ditch them before they approve your repairs, approve your car rental, and then cancel your policy and deny any reimbursement and give no account for themselves.

Bob, thank you for your kind words. We are happy to hear that you had an exceptional experience with Liz and our team. We always strive to go above and beyond for our customers. We appreciate your loyalty and look forward to serving you again in the future. -Sincerely, B&L Service Team

- B & L Automotive
5

Had a really nice experience with Liz. She is very eager to help and knowledgeable. I will definitely go back to B&L for all of my vehicle needs.

Thank you for your fantastic review, Yolanda! We're thrilled to hear that Liz provided exceptional service during your visit. Our team takes pride in their knowledge and eagerness to assist. Remember, we're always here to help with any vehicle needs. -Sincerely, B&L Service Team

- B & L Automotive
5

Thank you for the five-star rating, Hyun Hwang! We're thrilled to hear that you had a positive experience at B&L Automotive. If you have any future automotive needs, we're here to help. Happy driving! -Sincerely, B&L Service Team

- B & L Automotive
5

B&L really came through for us! We were in need of an inspection sticker for our RV Before going through the tunnel to get to Virginia Beach. It was at the end of the day and they managed to squeeze me in for the inspection and went above and beyond in my opinion.

Chris, we're thrilled to hear about your positive experience at B&L Automotive! We understand the importance of getting your RV inspected before a trip, and we're glad we could accommodate you. Providing exceptional service is what we strive for, and we're happy to have exceeded your expectations. If you need any further assistance, please don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
5

Very pleasant and accommodating in helping to maintain and restore my 50 yo vehicle

Thank you for taking the time to leave us such a positive review, Jim! We are thrilled to hear that you had a pleasant experience at our shop. Customer satisfaction is our top priority, and we are glad to know that we met your expectations. We look forward to serving you again in the future! -Sincerely, B&L Service Team

- B & L Automotive
4

Thank you for rating us, Arthur! We are glad to see that you had a positive experience with us. If you ever need anything in the future, please do not hesitate to reach out. Have a great day! -Sincerely, B&L Service Team

- B & L Automotive
4

Thank you for the positive rating, Bradley Allen Sr! We are happy to hear that you had a good experience with our service. At B&L Automotive, we strive to provide top-notch service to all our customers. If you have any questions or concerns, please don't hesitate to reach out. We look forward to serving you again in the future! -Sincerely, B&L Service Team

- B & L Automotive
5

Liz was very nice, she answered all questions,

5

We are new to the area. Our truck broke down on Fort Eustis and we needed help right away. B & L got a tow truck to us right away, had the parts ordered the same day, and got our truck fixed within the week.

Thank you for sharing your positive experience at B&L Automotive, Daniel. We are thrilled to hear that our prompt and efficient service exceeded your expectations. It was a pleasure helping you get back on the road quickly and safely. We look forward to serving you again in the future. -Sincerely, B&L Service Team

- B & L Automotive
5

I joined the Lexus club in 2023 with an RX350. I had been going to the dealership because I couldn’t find a repair shop that I could trust knew what they were doing and wouldn’t charge me an arm and a leg. The last time I went to the dealership, they ran off a laundry list of things that were “wrong” including an oil leak. Enter B&L…they have found NO leak whatsoever. I also went to them for my 100k service. I love that they don’t charge you for the FULL service if you don’t need it. For mine, there were tons of things that would normally be a part of the 100k service that had already been done, so they just did the services that were outstanding, which saved me HUNDREDS of dollars. They’re a little hard to get a hold of, but I am not taking Sophia anywhere else!!!

Hi Robyn, we appreciate your detailed review! We're glad to hear that you have found us as a trusted alternative to the dealership. At B&L Automotive, we take pride in providing honest and efficient service, only performing necessary repairs to save you time and money. While we understand that our availability could be improved, we strive to ensure a positive experience once you're in our care. Thank you for choosing us, and we look forward to serving you and your Lexus in the future!-Sincerely, B&L Service Team

- B & L Automotive
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