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Newport News Auto Repair

1865 reviews
13539 Jefferson Ave. , Newport News, VA 23608
Mon - Fri: 8:00 AM - 6:00 PM
4

The waiting room was pretty great and Liz was very personable.

Thank you for your positive feedback, Ashley! We're glad you enjoyed our comfortable waiting room. We'll pass your kind words on to Liz. We hope to see you again soon for another great experience at B&L Automotive. -Sincerely, B&L Service Team

- B & L Automotive
5

They were courteous and And honest about their work that they do. The prices were not high. I’ve taken my vehicles there before, and I’m will continue to take them there.

We're glad to hear you had another positive experience with us, Michael! Thank you for your loyalty and for trusting us with your vehicles. We'll always strive to provide top-notch service at reasonable prices. We look forward to serving you again in the future! -Sincerely, B&L Service Team

- B & L Automotive
5

Was a very pleasant experience all the way around. Affordable and fast! Liz provided awesome customer service! Thank you B & L!

Thank you for taking the time to write such a great review, Simeon! It's wonderful to see that you had a pleasant experience with us here at B&L Automotive. Quality, affordable and fast service is what we strive for. Liz will be thrilled to hear about your kind words. If there's anything else we can do for you, don't hesitate to reach out. -Sincerely, B&L Service Team.

- B & L Automotive
5

They were able to do what I needed done in a timely fashion. I needed a new radiator, cool and flush and oil change. They did well and on time.

Thank you for your excellent review, James! We're delighted to hear that we were able to provide you with a timely and efficient service. Customer satisfaction is our top priority, and we're glad that we met your expectations! Don't hesitate to reach out if you need any further assistance. -Sincerely, B&L Service Team

- B & L Automotive
5

We are from out of town, and got into a small accident. This was the first place off of the highway we could pull into. They were so nice and willing to give us the tools we needed to do some small repairs to our vehicle before we got back onto the road. They were very accommodating, and we are very thankful for their willingness to help us out. Thank you

Thank you for taking the time to leave us such a wonderful review, Tanner! We are thrilled to hear that you had a great experience at our shop and that we were able to assist you during a stressful situation. Providing excellent service and ensuring our customers' needs are met is always our top priority. We're glad we could help get you back on the road safely. If there's anything else we can do for you, please don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
5

I went to get my state inspection. It was super easy to get an appointment. Once I arrived, I was given the option of leaving my car or waiting. I chose to wait and was told it would be about an hour. It was under 45 minutes. Their waiting room is super nice too. Lots of comfy chairs, a complimentary coffee bar and a TV. The staff was super friendly and went above and beyond by going through my car's history and didn't try to upsell service that I didn't need. I will definitely be coming here for all my car need in the future :)

Dear Gwen, thank you for trusting us with your state inspection. We're thrilled to hear about your positive experience and that our amenities and service exceeded your expectations. We strive to make the process seamless and comfortable for our customers. Your loyalty means the world to us, and we look forward to serving you in the future. -Sincerely, B&L Service Team

- B & L Automotive
5

Thank you for the five-star rating, Tara! It's great to hear that you had a positive experience with us at B&L Automotive. We strive to provide excellent service to all our customers. If you have any further automotive needs, don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
5

They offered me a free oil change after a delay on my appointment. Very kind service

Thank you for your positive review, Benjamin! We always strive to provide the best service possible to our customers. We are glad that you appreciated our efforts to make up for the delay. We look forward to serving you again in the future! -Sincerely, B&L Service Team

- B & L Automotive
5

They completed a better service when another auto shop used inexperienced mechanics and technicians

Thank you for your positive review, Benjamin! We always strive to provide the best service possible to our customers. We are glad that you appreciated our efforts to make up for the delay. We look forward to serving you again in the future! -Sincerely, B&L Service Team

- B & L Automotive
5

Vehicle broke down on way home from vacation. Had no appointment but Dave went above and beyond to help. He tried to source the correct parts, but was given the wrong ones multiple times. I had to leave it with them for several days as I had a relative make the 6 hour drive to pick us up. They were amazing in their willingness to assist with shipping my car home. I’d recommend 100%.

James, we understand how stressful a breakdown can be, especially during a vacation. We're glad Dave went above and beyond to help get you back on the road. Our team always strives to provide exceptional service, even in challenging situations. Thank you for recommending us, and we're here whenever you need us. -Sincerely, B&L Service Team

- B & L Automotive
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