My husband and I have been going to B&L for about 5 years now I think, and we've never had a bad experience! All of the people are kind and answer all our silly questions, they make sure to let us know if there's a cheaper but still reliable way to do something, they'll even recommend another place if they feel it would be a better fit! Once my car required extensive repairs right before Christmas and out of the goodness of their hearts they gave me a discount. As long as I'm in the area, I don't think I'll bring my car anywhere else.