Newport News Auto Repair

Very clean place and waiting room. Personnel were very friendly they all know what they are doing

2008 Ford F150 had some electrical issue that was draining my new batteries over night. I had decided to take my truck to B&L Auto because I heard they were the electrical experts. I am glad I took my truck to B&L.. I had some other issues that were corrected while at B&L and no more issues with the battery loosing charge over night... Great Staff... Thanks for your help!!

Caught a flat coming off interstate and they were able to get me in and fixed the same day.

Ok, so I was in a bad spot traveling westbound on 64. I pulled into their lot and I was greeted with nothing but respect. I had to leave my truck there for a couple day (because of the weekend) but they took care of me sooner than expected, gave me a fair price and kept me in the loop. This garage is top notch and I would recommend them to anyone living in the 757, or even if you just so happen to get stranded, this garage will help you. ❤️

They discovered rodents chewed through some soy coated wires in my vehicle during a diagnostic. Luckily, they were able to get the replacement parts and fit me in to make my vehicle safe to drive again before I left.

5 of 5 Stars for B&L! Great honest work. done right, reliable, and timely, with a smile! B&L’s two super knowledgeable front office experts Bryan & Liz are great at thoroughly explaining what’s going on with any vehicle and any essential or recommended work needed. Not only for me but for all others as well, I have been grateful to listen to Bryan or Liz patiently explain absolutely needed versus when certain work can wait and be time phased and spaced out, kindly keeping people’s potential financial considerations in mind. Once decided, Bryan or Liz do really great at carefully researching and obtaining cost effective reliable parts for the work needed, and B&L’s fantastic team of experts Sean, Craig, and team do reliable efficient work that lasts, while getting your vehicle back to you in record time to drive on with your life. Just to be sure, B&L also provides the assurance of a warranty on their work as well! Costco Members enjoy great discounts too! B&L is our family’s go to for any work needed. Easy to schedule an appointment through Bryan or Liz like a family friendly old time small town shop, but with up to date world class tools, equipment, facilities, and experts who all seem to really enjoy and stay working there. Like to occasionally peek in and see them working on your vehicle. They have a huge window behind their front desk that you can watch Bryan or Liz as they go into the bay and check on your progress with their expert and provide you with updates all the way through till when it is all done. Need to wait while the B&L team works ? Nice, clean rest room! Newly renovated waiting room with plenty of comfy seating, really nice aesthetics, and plugs to plug in and keep working while waiting! Highly recommend B&L for work done right with a smile!

They went above and beyond to help me with my car battery. They fixed a mistake made by O’Reilly and followed up to make sure everything was going well. Liz was great!

All I can say is outstanding - I've never engaged with a car repair with such integrity as B L. The manager is awesome and knowledgeable and gave me the confidence that I needed that they would do all that they could to get my car repaired. After going to the dealership and to another certified car repair shop spending a ridiculous amount of money and my car still wasn't fixed until B L found the problem and repaired IT and they didn't charge an expensive amount of money - I would still have paid whatever they asked for because they do have INTEGRITY...