Newport News Auto Repair

Knowledgeable and friendly staff. They quickly diagnosed the engine light warning. Repair was only a day later than expected due to getting the part. That's not bad considering supply chain issues. When I picked up the car, there was a strong solvent/fuel smell in the cabin that is slowly dissipating. Very reasonable prices, especially labor. I will be using them again for regular maintenance.

My engine light came on at 6:30 on a Friday night and I was leaving for a family vacation the next day at noon. I pulled in to B&L and talked to Liz. She was amazing and set me up for my van to be fixed first thing the next morning. I picked up my van and was able to leave on vacation on time. If I lived closer they would definitely be my go to repair shop.

Fantastic service

4.75 stars rounded up. They were professional, quick, and trustworthy. I will be going back. The only negative was the appointment scheduling function with the website was a little confusing and frustrating up front but the front desk staff quickly overcame that issue with direct texts and phone calls for coordination.

I took my 2004 Toyota Corolla in because it was making a lot of noise, running rough. The timing belt and wheel bearing were replaced. The car is running quiet and smooth again. I was impressed and satisfied.

Thanks to the honesty of this company, I was saved a significant amount of money and avoided an unnecessary repair.

Liz was the epitamy of great customer service. Best experience I have had in decades, I feel extremely comfortable with my service and will only use B&L for the rest of my existence. I feel they easily could have gauged my wallet but they did exactly and only service to repair only what was broken when other services wanted to replace more than what was needed. I have never felt this comfortable with any service I have ever had.........THAK You so much...