Newport News Auto Repair

We have a Cadillac DTS that has been in other shops numerous times so we were looking for another shop to give it a full diagnostic before we decided to keep it or sell. It was extremely refreshing to speak to such a nice person when I first called (Liz definitely has what it takes for customer service!). When we brought the car in to drop it off, Brian made us feel at ease with his knowledge of this make / model. They provided us not only a detailed list of items needing maintenance, but also what could or couldn’t wait to be done. I value the priority list so we can make the decision on the cost at the time. We will definitely be coming back for any future auto maintenance and HIGHLY Recommend them to anyone looking for a good, honest place to take their vehicles!

Really not a typical repair shop. They take care of your car, follow up with you regarding changes, and are very honest about what they’ll be doing and the status of the repair. I didn’t, at any point, think I was getting scammed or swindled into more than I asked for. Great staff, so far good mechanic repair quality and a nice 3 year warranty wherever you are. Highly recommend.

Great experience. Very professional and prices were average. Overall very satisfied and will return for my next scheduled service.

I came here needing my brakes replaced and got excellent service. They answered all of my questions and went step by step what was wrong with our car. Liz is amazing! She took care of us and got us squared away. She’s really the best and went above and beyond! Will forever have our recommendation to anyone we know :)

Great service !!!!! They had a since of urgency !!!

Very friendly and though my car did not pass inspection I felt cared for. As a woman on a fixed income I had to get someone else to do the repair but I would definitely use B & L again.

Staff were very friendly and service was good.

Had a small piece of trim come loose on interstate that was caught in a tire. They removed it in 5 mins and had me down the road. No charge. Just asked me to keep them in mind for any other service in future. For sure! Awesome, clean facility and super nice techs!