Newport News Auto Repair

5 of 5 Stars for B&L! Great honest work. done right, reliable, and timely, with a smile! B&L’s two super knowledgeable front office experts Bryan & Liz are great at thoroughly explaining what’s going on with any vehicle and any essential or recommended work needed. Not only for me but for all others as well, I have been grateful to listen to Bryan or Liz patiently explain absolutely needed versus when certain work can wait and be time phased and spaced out, kindly keeping people’s potential financial considerations in mind. Once decided, Bryan or Liz do really great at carefully researching and obtaining cost effective reliable parts for the work needed, and B&L’s fantastic team of experts Sean, Craig, and team do reliable efficient work that lasts, while getting your vehicle back to you in record time to drive on with your life. Just to be sure, B&L also provides the assurance of a warranty on their work as well! Costco Members enjoy great discounts too! B&L is our family’s go to for any work needed. Easy to schedule an appointment through Bryan or Liz like a family friendly old time small town shop, but with up to date world class tools, equipment, facilities, and experts who all seem to really enjoy and stay working there. Like to occasionally peek in and see them working on your vehicle. They have a huge window behind their front desk that you can watch Bryan or Liz as they go into the bay and check on your progress with their expert and provide you with updates all the way through till when it is all done. Need to wait while the B&L team works ? Nice, clean rest room! Newly renovated waiting room with plenty of comfy seating, really nice aesthetics, and plugs to plug in and keep working while waiting! Highly recommend B&L for work done right with a smile!

They went above and beyond to help me with my car battery. They fixed a mistake made by O’Reilly and followed up to make sure everything was going well. Liz was great!

All I can say is outstanding - I've never engaged with a car repair with such integrity as B L. The manager is awesome and knowledgeable and gave me the confidence that I needed that they would do all that they could to get my car repaired. After going to the dealership and to another certified car repair shop spending a ridiculous amount of money and my car still wasn't fixed until B L found the problem and repaired IT and they didn't charge an expensive amount of money - I would still have paid whatever they asked for because they do have INTEGRITY...

My car needed a diagnostic, B&L not only figured out what I needed, but they were able to take the time out to fix my problems AND thoroughly explained to me everything that was done and the reason for it. They didn’t over charge me either, and Liz was very nice and helpful!

They were so nice and got me in and out with in an hour

They did a great job diagnosing and fixing the a/c in my Subaru Outback. Will return if other issues arise.

Very thorough and professional

Liz and Bryan are the best and I hope their employer sees this so that they get a raise or something because they are literally some of the most helpful people I’ve ever met in my life. My tire blew out on the highway and I pulled over into the B&L Automotive lot to ask if they could help me replace it. I live in MD and had to get home that day so Liz told me where I could 1. Get a new tire 2. Referred me to a guy who could get me a good price for my tire 3. What kind of tire I would need and 4. Let me, my girlfriend and my friends stay in their waiting room while I sorted out a tow truck with AAA. I am so in their debt I wish I could do more to return the favor than a google review but I mean every last word of it. If you stop at B&L know that you’re in good hands! Wish I could give 10/5 stars