Newport News Auto Repair

1833 reviews
13539 Jefferson Ave. , Newport News, VA 23608
Mon - Fri: 8:00 AM - 6:00 PM, Sat: 8:00 AM - 4:00 PM
5

Customer service was great they lady at the front desk was very friendly and explained everything that was wrong with my car got my car fixed the same day I dropped it off. I highly recommend B&L Automotive

Thank you for the stellar review, Her! It's gratifying to provide prompt and informative service to valued customers like yourself. We're thrilled to earn your recommendation and look forward to continuing our top-notch car care service. Remember, we're only a call away for any automotive needs! -Sincerely, B&L Service Team

- B & L Automotive
4

I had a good experience with the folks at B&L. The inspection is top notch with their assessment and photos. They were able to fix my issue that day and I picked up the next morning. However, after I picked my truck up I did a look over and there were bolts not tight. I called and they did reconcile quickly. If not for that, I would have given them 5 stars. Overall, would use them again.

Dear Wesley, we're glad to hear that you had a positive experience overall at our shop. We apologize for the oversight with the bolts and appreciate you bringing it to our attention. We strive to provide the best service possible and will use your feedback to improve. We look forward to serving you again in the future. -Sincerely, B&L Service Team

- B & L Automotive
5

Quick, very helpful and most importantly efficient. Excellent customer service and Elizabeth is awesome!

Thank you for the kind words, Brittany! We're thrilled to know you had a great experience here at B&L Automotive. Elizabeth is indeed awesome and will be happy to hear your feedback. We pride ourselves on providing efficient service and excellent customer care. If there's anything else we can assist you with in the future, just let us know. -Sincerely, B&L Service Team

- B & L Automotive
5

Very clean shop with a very nice staff.

Thank you, Orbie, for your kind words about our clean shop and friendly staff. We take pride in creating a welcoming environment for our customers. If there's anything else we can do to make your experience even better, please let us know. -Sincerely, B&L Service Team.

- B & L Automotive
5

Thank you for leaving us a five-star rating, Jason! We appreciate your feedback and are glad to hear that you had a positive experience with us. If you have any further questions or need any future assistance, please don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
4

Lady was very helpful working to desk and very nice and knowledgeable I will definitely go there next time I need service

Darren, we're glad to hear that your experience with us was a positive one. Our team takes pride in providing excellent customer service. We look forward to serving you again in the future. -Sincerely, B&L Service Team

- B & L Automotive
5

Absolutely amazing, they made a lifetime customer. Had an appointment but it snowed a lot but i still showed up and the office was closed. Tech came up to my car and said that he can still do it. He unlocked the office and did it in 20 minutes. Cannot recommend them enough.

Thank you for your generous review, Mason! We're thrilled to hear that even in tricky weather conditions, our team went above and beyond to serve you. Providing exceptional service is what we strive for, and we're glad we hit the mark. We appreciate your recommendation and look forward to serving you again in the future! -Sincerely, B&L Service Team

- B & L Automotive
5

They were excellent!! Our vehicle had quite a few things that needed fixed and they were great with explaining the problems and getting parts in quickly to have our vehicle back to us!! 10 out of 10 recommend!! They were also super friendly and amazing about keeping us up with the progress of repairs!

Thank you for the amazing review, Sarah! We're thrilled to hear that you had an excellent experience with us. It's great to know that our team provided you with top-notch service and kept you informed every step of the way. We appreciate your recommendation and look forward to serving you again in the future. -Sincerely, B&L Service Team

- B & L Automotive
5

Thank you for leaving us a 5-star rating, Danyelle! We really appreciate it. If there is anything we can do to make sure your next visit is just as great, please let us know! We look forward to seeing you again soon. -Sincerely, B&L Service Team

- B & L Automotive
5

They not only conducted all the tune up work my car needed done for a reasonable price (car has over 200k miles), but they also did my inspection and new tires all within a day. I was able to knock out all my car to-do’s within a 24 hour period which was really helpful and convenient for me all under $2k.

Chelsea, we appreciate you sharing your positive experience at B&L Automotive! It's great to hear that we were able to take care of all your car needs in a timely manner and at a reasonable cost. We pride ourselves on providing convenient and efficient service to our customers. If there's anything else we can do for you, please don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
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