We used the online appointment scheduler and included details of the work we needed and asked for a quote. We received an email and text confirmation for our request and a follow up phone call to go over our request and a quote for the work. We dropped the car off and received an email and text message identifying additional items they found during the free vehicle inspection, a very helpful feature since we didn't know about some of the other issues they found. They did the work we asked for and had the car back to us within about 3 hours. Excellent communication, great service, very friendly and they offer a discount for 1st responders and military.