Newport News Auto Repair

My experience here was wonderful. The young lady at the front desk named Liz was so sweet and helpful. She helped through this process and was so genuine. And Shawn the mechanic was excellent. He pinpointed the issue and fixed it....this was so necessary as we were out of town...Please do business here. They are excellent and they care!!!

Very honest and up front with everything will definitely recommend them to my friends

Professional, friendly and timely service. Got my truck sittin right! 10/10 would recommend.

The first visit was due to my tire light coming on. I have been driving from Charlottesville to Virginia Beach for the last 3 months & didn’t want any issues in the tunnel. They took me right in and patched the tire. The employees were very friendly & the shop, reception area, & waiting room were clean. Such a positive experience, 2 weeks later, I made an appointment online on Thursday evening to have front & rear brakes replaced on Friday. Came in & they got it done! Great price & warranty! This is my go-to place! Thanks guys (& Liz 😊)!

Popped a tire right nearby and barely made it into the parking lot. While they didn't have anything in stock for my tire, they helped put on the spare and called around to find places that could help immediately. I would give them ten stars if I could. And I'll definitely be back whenever I need it. Such great people!

Mark up on OEM factory parts was over 300%, although they claimed otherwise. They were professional and did a good job. Also said they warrant service for 3 years and provide 1 year roadside assistance. Will do good work but they rob you for it. Difficult to find honest mechanic shop with fair pricing. It seems greed is the norm. We won't return here.

Had one of me service trucks blow a tire,, Called them for a tow,Talked to Liz very helpful. Had a wrecker there right away. GREAT SERVICE,, Thank you

They were able to fix my oil change that another company had messed up. They did a great job documenting and taking pictures for me to get a full refund for the damages.

Burn your money instead! I had to give a star they don’t deserve that! You’ll have to repair your repairs, call the BBB and the AG and Commonwealth because B&L automotive has no shame. We took our car to them for one issue and they addressed everything but that. When they “repaired “ it for more than a thousand dollars, taking a 19 year olds hard earned money, it left the shop and not ten minutes later it overheated. B&L’s servicer Brian confused this car with another and stated we declined service that they never suggested. Calling later, Liz, the manager stated she would address it and fix the radiator that was POURING fluid after its stay at their facility. A day later Brian states that the owner refuses to fix it . They couldn’t have driven the car nor has any of the paperwork given have any diagnostic on the radiator which they claim was not “that bad” upon arrival. Do not send your sister, mother, wife or woman you care about to B&L. They have refused to do anything about this after fixing tie rod ends for 1000 but the radiator is dead now because of their deceit and negligence. They have in turn refused to post this review on their website. Disgusting.