Newport News Auto Repair

Overpaid for something I didn't even need done to the vehicle in the first place. What a waste of time and money to have the same problem I went in there for.

I came to you because a friend said that did a job for them. I brought my car to check the failed issues from my state inspection. I bought my car own Monday afternoon I was told that they would not be able to get to it until Wednesday. I get a call Thursday evening that I need to pickup my car before Monday or I will have to pay storage fees. I go Friday afternoon and pick my car up. Friday evening I get a call about my car and if I don't call and come pickup my car I will be charged storage fee. I not getting a call about how you can help me get my vehicle back on the road .Saturday I get the same call. So I am not happy with the way your company handled this. If you have so many vehicles in your lot that you can't keep track of what's there and what's not how can repair anything in a timely manner.

My experience here was wonderful. The young lady at the front desk named Liz was so sweet and helpful. She helped through this process and was so genuine. And Shawn the mechanic was excellent. He pinpointed the issue and fixed it....this was so necessary as we were out of town...Please do business here. They are excellent and they care!!!

Very honest and up front with everything will definitely recommend them to my friends

Professional, friendly and timely service. Got my truck sittin right! 10/10 would recommend.

The first visit was due to my tire light coming on. I have been driving from Charlottesville to Virginia Beach for the last 3 months & didn’t want any issues in the tunnel. They took me right in and patched the tire. The employees were very friendly & the shop, reception area, & waiting room were clean. Such a positive experience, 2 weeks later, I made an appointment online on Thursday evening to have front & rear brakes replaced on Friday. Came in & they got it done! Great price & warranty! This is my go-to place! Thanks guys (& Liz 😊)!

Popped a tire right nearby and barely made it into the parking lot. While they didn't have anything in stock for my tire, they helped put on the spare and called around to find places that could help immediately. I would give them ten stars if I could. And I'll definitely be back whenever I need it. Such great people!

Mark up on OEM factory parts was over 300%, although they claimed otherwise. They were professional and did a good job. Also said they warrant service for 3 years and provide 1 year roadside assistance. Will do good work but they rob you for it. Difficult to find honest mechanic shop with fair pricing. It seems greed is the norm. We won't return here.