Newport News Auto Repair

1739 reviews
13539 Jefferson Ave. , Newport News, VA 23608
Mon - Fri: 8:00 AM - 6:00 PM, Sat: 8:00 AM - 4:00 PM
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5

First and foremost I have to give a big SHOUT OUT TO B&L Automotive. Liz is the most wonderful helpful person there! Before even being my car to them I was calling around trying to find a place to give me some information about my engine. Liz went above and beyond and explained a lot of different things to me after dealing with the Kia dealership Kia corporate and getting nowhere. I finally took my vehicle to B&L. They had my car since May and I just got my vehicle this past weekend. I know I probably got on Liz’s nerves with me calling and getting updates on my car but she was so nice and helpful every step of the way. I was a stress ball the whole time cause not having a vechile stinks but they did the most amazing job and I will never forget how nice and helpful and honest they were! I really appreciate Liz and the team on working on my car and getting me back on the road!!!! Thanks again

Thank you Lindsay for taking the time to leave your extensive review. We appreciate the opportunity to serve you, and look forward to seeing you again soon. Sincerely, B&L Service Team

- B & L Automotive
5

B&L provided us with top-notch service of our AC on our Buick. They made sure the right part was ordered once the 1st one came back as a wrong part. They still got the car done in the time promised and the cost from the estimate to final costs was spot on! Thanks for the great customer service!

Thank you for taking the time to leave your review. We appreciate your business, and look forward to serving you again soon. Sincerely, B&L Service Team

- B & L Automotive
5

Alignment and state inspection was done very quickly and the truck feels like new again when driving. Didn’t have any problems with utilizing the Costco discount. Also the front desk customer service was great Thanks B&L

Thank you for choosing B&L Automotive for your alignment and state inspection, Thomas! We're glad to hear that you had a positive experience with us and that your truck feels like new. We strive to provide efficient service without compromising quality, and we're happy that you felt the results. Your kind words about our customer service will be passed along to our team. We look forward to serving you again in the future! -Sincerely, B&L Service Team

- B & L Automotive
5

B&L Automotive always gets the job done right the first time. With a level of professionalism that is highly recommended.

Thank you Chancelor for your fantastic review! Providing top level service and getting it right the first time is our priority here at B&L Automotive. We are glad that you had such a positive and professional experience with us. We look forward to serving you in the future! -Sincerely, B&L Service Team

- B & L Automotive
5

I recently had an problem occur with my car and went to B & L Auto under the recommendation of Costco services and repairs (giving a discount) which who cant use these days. B & L was great. The repair had a hiccup due to the model of car I have but was explained in detail and ... part ordered and everything is great. They went out of their way to offer me a ride home due to the time frame but gosh..no one can say what unforseen is ahead. The car rides great. Thank you and I would recommend them to others without hesitation.

Dear J B, thank you for choosing B&L Automotive and for recommending us! We're glad to hear that you had a positive experience with us. Our team always strives to provide exceptional service and clear communication throughout the repair process. We understand that unexpected hiccups can happen, but we're happy to know that we were able to address them promptly. If you need any further assistance, please don't hesitate to reach out to us. -Sincerely, B&L Service Team

- B & L Automotive
5

This place is great. I got a flat tire on the interstate right next to them and they took great care of me to get me back on the road. Very nice people, and a nice environment. They really saved me and got me back on the road. 🙏

David, thank you for the amazing feedback! We're thrilled that we could assist you during your time of need and get you back on the road efficiently. Providing a positive customer experience is our top priority, so it's fantastic to hear that you appreciated our friendly team and welcoming atmosphere. If there's anything else we can do for you, please don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
5

Lovely experience! Could not recommend enough. They were very patient while helping through the process and went above what I asked to help me out. Also finished well ahead of estimated time! Will be a return customer for sure!

Hello Wesley! We appreciate your glowing review! It's great to hear that you had a lovely experience with us. Providing exceptional service is our top priority. We are glad we could exceed your expectations by being patient and going the extra mile. Your satisfaction is important to us, and we look forward to serving you again. -Sincerely, B&L Service Team

- B & L Automotive
5

We appreciate the 5-star rating, Quenton! It's fantastic to know that you were satisfied with our service. We always aim to provide our customers with top-notch car care. If you have any questions or need further assistance, please don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
5

I had called this place from a quick Google search because Southern automotive quoted me extremely high. I immediately felt comfortable talking to the woman at the desk. She did an amazing job. They were very responsive. Got in quickly. Finish the job quickly and had a way of contacting me with a detailed report on what I would be charged for before I was charged. I cannot say enough, good things about this place and will be going back. Great price, even better customer service, overall it was a great experience!

Thank you Kecia for taking the time to leave your review. We appreciate your business, and look forward to serving you again soon. Sincerely, B&L Service Team

- B & L Automotive
5

Thank you for the five-star rating, Brandon! We're delighted to hear that you had a positive experience with us at B&L Automotive. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! -Sincerely, B&L Service Team

- B & L Automotive
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