Newport News Auto Repair

Great service - would happily use again!

First I want to note that I am giving them a one star not because their bad at servicing vehicles. I am giving them one star because of the social curiosity of the technician is awful. I personally was a Industrial Mechanical Technician for 7 years, note I did not say Automotive Technician. That being said I do understand vehicle engineering etc. Along with services and what needs to be done and how things need to be done. When I went in to talk to the technician about getting a service done the way he talked to me was extremely demeaning. When I talk cars with another technician I do not expect to be verbally belittled because I might be saying something incorrectly, etc. I would not give this business my money as long as they continue to treat their customers as if they are idiots.

I told them to perform a tune up and to make sure use Motorcraft spark plugs, well the car actually had autolite plugs, in very poor condition, either they went against my request and installed the wrong plugs or they never did replaced them and charged me for it. Either way, they are not a good shop, they thought they can get away. Not recommended

Excellent from start to finish customer service five star dealer service five star excellent service across the board prices reasonable as well.

The people working there were all very friendly and helpful. They caught an issue with my belt, and showed me what was wrong and explained it to me before they did anything, which I really appreciated. It took a few hours for everything to get done, but I’d rather it took a while and it get done right, which it was. The only reason I gave it 4 stars instead of 5 is just that I wish the people working there were a bit more consistent with wearing their masks. That was the only part of my experience I had any issue with. I’ll probably be going back if I need any other work done on my car

B&L Automotive did an excellent job on the alignment of my wife's 2007 Jeep Compass. Furthermore, they answered some mechanic questions that aided me in my continuous preventative maintenance as I perform work on my vehicles. The front counter employees were very nice and helpful and the mechanics in the back knew their job very well. I highly recommend B&L Automotive in Newport News, Virginia.

Great staff,