Newport News Auto Repair

Awesome place to come check out your problems. Had a problem with one of my rear flaps and Brian was able to look at it fix it real quick and with Liz, I was told there was no charge. Awesome people looking forward to come again.

B&L did a fantastic job with my radiator replacement and repairs! They kept me in the loop and with insurance, and my car runs like new!

I had a great experience with B&L. The kept me informed with the issues the came across and they were very professional.

I went in for a oil change and to get my fluids topped off. They had my car ready the next day but forgot to top off the fluids. They had me come back and they quickly topped off the fluids in just a few min. Very happy with their service.

Great service - would happily use again!

First I want to note that I am giving them a one star not because their bad at servicing vehicles. I am giving them one star because of the social curiosity of the technician is awful. I personally was a Industrial Mechanical Technician for 7 years, note I did not say Automotive Technician. That being said I do understand vehicle engineering etc. Along with services and what needs to be done and how things need to be done. When I went in to talk to the technician about getting a service done the way he talked to me was extremely demeaning. When I talk cars with another technician I do not expect to be verbally belittled because I might be saying something incorrectly, etc. I would not give this business my money as long as they continue to treat their customers as if they are idiots.

I told them to perform a tune up and to make sure use Motorcraft spark plugs, well the car actually had autolite plugs, in very poor condition, either they went against my request and installed the wrong plugs or they never did replaced them and charged me for it. Either way, they are not a good shop, they thought they can get away. Not recommended