Newport News Auto Repair

1756 reviews
13539 Jefferson Ave. , Newport News, VA 23608
Mon - Fri: 8:00 AM - 6:00 PM, Sat: 8:00 AM - 4:00 PM
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5

Thank you, Star! Your 5-star rating made us smile :) We're thrilled you had a fantastic experience with us. If you ever need anything, we're here to help! Sincerely, B&L Service Team

- B & L Automotive
5

Thank you, Eric, for this outstanding 5-star review! We are incredibly grateful for customers like you who take the time to share their positive experiences. It's a pleasure to serve you, and we look forward to providing top-notch service for years to come. Sincerely, B&L Service Team

- B & L Automotive
5

My car needed a diagnostic, B&L not only figured out what I needed, but they were able to take the time out to fix my problems AND thoroughly explained to me everything that was done and the reason for it. They didn’t over charge me either, and Liz was very nice and helpful!

Thank you for the 5-star review, Khalilah! We're thrilled to hear that you had a great experience at B&L. It's our goal to provide exceptional service and ensure that our customers have a clear understanding of their car's needs. We'll pass along your kind words to Liz. We appreciate your recommendation and look forward to serving you again in the future! Sincerely, B&L Service Team

- B & L Automotive
5

They were so nice and got me in and out with in an hour

Thank you for the 5-star rating, Katherine! We're thrilled to hear that our team provided you with excellent service and made your experience quick and convenient. If there's anything else we can do for you, just let us know. We're here to help! Sincerely, B&L Service Team

- B & L Automotive
5

They did a great job diagnosing and fixing the a/c in my Subaru Outback. Will return if other issues arise.

Thank you for trusting us with your Subaru Outback, Michael. We're glad to hear that you had a great experience with us! Should any other issues arise, please don't hesitate to reach out. We look forward to serving you again in the future! Sincerely, B&L Service Team

- B & L Automotive
5

Very thorough and professional

Thank you Lori for your 5-star review! We love hearing that our service was thorough and professional. We take pride in providing top-notch service to all our customers. If you have any questions in the future, feel free to reach out. We're here to help! Sincerely, B&L Service Team

- B & L Automotive
5

Liz and Bryan are the best and I hope their employer sees this so that they get a raise or something because they are literally some of the most helpful people I’ve ever met in my life. My tire blew out on the highway and I pulled over into the B&L Automotive lot to ask if they could help me replace it. I live in MD and had to get home that day so Liz told me where I could 1. Get a new tire 2. Referred me to a guy who could get me a good price for my tire 3. What kind of tire I would need and 4. Let me, my girlfriend and my friends stay in their waiting room while I sorted out a tow truck with AAA. I am so in their debt I wish I could do more to return the favor than a google review but I mean every last word of it. If you stop at B&L know that you’re in good hands! Wish I could give 10/5 stars

Thank you for the shoutout, Art_ILL! We are delighted to hear about your positive experience with Liz and Bryan. Customer satisfaction is our top priority, and it's fantastic to see that they went above and beyond to assist you. We appreciate your kind words and recommendation. We hope to see you again at B&L Automotive! Take care! Sincerely, B&L Service Team

- B & L Automotive
5

First and foremost I have to give a big SHOUT OUT TO B&L Automotive. Liz is the most wonderful helpful person there! Before even being my car to them I was calling around trying to find a place to give me some information about my engine. Liz went above and beyond and explained a lot of different things to me after dealing with the Kia dealership Kia corporate and getting nowhere. I finally took my vehicle to B&L. They had my car since May and I just got my vehicle this past weekend. I know I probably got on Liz’s nerves with me calling and getting updates on my car but she was so nice and helpful every step of the way. I was a stress ball the whole time cause not having a vechile stinks but they did the most amazing job and I will never forget how nice and helpful and honest they were! I really appreciate Liz and the team on working on my car and getting me back on the road!!!! Thanks again

Thank you Lindsay for taking the time to leave your extensive review. We appreciate the opportunity to serve you, and look forward to seeing you again soon. Sincerely, B&L Service Team

- B & L Automotive
5

B&L provided us with top-notch service of our AC on our Buick. They made sure the right part was ordered once the 1st one came back as a wrong part. They still got the car done in the time promised and the cost from the estimate to final costs was spot on! Thanks for the great customer service!

Thank you for taking the time to leave your review. We appreciate your business, and look forward to serving you again soon. Sincerely, B&L Service Team

- B & L Automotive
5

Alignment and state inspection was done very quickly and the truck feels like new again when driving. Didn’t have any problems with utilizing the Costco discount. Also the front desk customer service was great Thanks B&L

Thank you for choosing B&L Automotive for your alignment and state inspection, Thomas! We're glad to hear that you had a positive experience with us and that your truck feels like new. We strive to provide efficient service without compromising quality, and we're happy that you felt the results. Your kind words about our customer service will be passed along to our team. We look forward to serving you again in the future! -Sincerely, B&L Service Team

- B & L Automotive
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