Newport News Auto Repair

1739 reviews
13539 Jefferson Ave. , Newport News, VA 23608
Mon - Fri: 8:00 AM - 6:00 PM, Sat: 8:00 AM - 4:00 PM
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5

Great experience, the entire team was awesome

Michael, it's great to hear that you had an awesome experience with our team at B&L Automotive! We strive to provide exceptional service to all our customers. If there's anything else we can do for you, don't hesitate to reach out. -Sincerely, B&L Service Team

- B & L Automotive
5

B&L did a great job of fixing my truck. The service dept was were very professional and helpful.

Thank you Wes for your amazing review! We're thrilled to know that your experience with us was exceptional. Our team works hard to provide top-notch service, so it’s great to hear that we’ve met your expectations. We appreciate your business!-Sincerely, B&L Service Team

- B & L Automotive
5

Easy to make an appointment, fair prices, and friendly staff. Will use them again

Thank you, Kyle, for the awesome review! We're thrilled to hear that you had a fantastic experience with us. We pride ourselves on providing excellent service at fair prices with a friendly approach. It means the world to us that you'll be back. See you soon!

- B & L Automotive
5

Genuine care and concern for my vehicle and my wallet. Went in for a rotate, balance and alignment to try to resolve a wheel shake problem - when they found the problem with my tire during the rotation, they called me and told me they’d hold off on the alignment until after I had to chance to fix my tire. They offered a great estimate and got me roadworthy in a couple hours without breaking the bank. Will ABSOLUTELY be returning with all my vehicles in the future! Thanks to Brian and the B & L team!

Mike, thank you for the amazing review! We're thrilled to hear about your positive experience at B&L Automotive. At our shop, customer satisfaction is our top priority. We pride ourselves on providing excellent service and transparent communication. We look forward to helping you with all your automotive needs in the future. -Sincerely, B&L Service Team

- B & L Automotive
5

I was driving on I-64 passing through Newport News going on vacation. My Honda CRV lost power, I was able to idle down the shoulder "googling" the nearest shop. I found B&L Automotive. Liz behind the counter was super helpful and very sympathetic to my situation. Although they were very busy, she got me in. The work was done very quickly and with a cost very much in line with the research I did while I was waiting. I was waiting in the office and was watching while Liz and her counter co-worker (sorry I did not get his name). What I saw and heard while there was Liz going above and beyond for customers. A non-local woman came in with a bad alternator. Her husband had recently replaced it. The diagnostic showed the unit was bad. Liz and co-worker started talking about how they could arrange a refund with the local affiliate of the auto parts store. They even called the place to let them know the woman would be coming over after their car was repaired. They did not have to do that. Simply above and beyond. It was so cool to watch them help people. Especially since one of the people was me! Sorry if this rambled

John, thank you for sharing your fantastic feedback! We're thrilled to hear about your positive experience at B&L Automotive. It's wonderful to know that Liz went above and beyond to assist you and other customers. We pride ourselves on delivering exceptional service to everyone who walks through our doors. Your kind words truly mean the world to us. If there's anything else we can do for you, please don't hesitate to let us know. Thanks again for choosing us! -Sincerely, B&L Service Team

- B & L Automotive
5

Thank you, Elizabeth, for choosing B&L Automotive! We are thrilled that you had a five-star experience with us. Customer satisfaction is our top priority, and we are glad to know that we exceeded your expectations. If there is anything else we can assist you with, please don't hesitate to reach out. That revs our engines! -Sincerely, B&L Service Team

- B & L Automotive
5

we got a flat tire on the way home from the obx, we got super lucky picking an exit to get off at to change the tire - all of the workers we SUPER nice - they changed our tire and offered to pick us up the tire from the closest ford shop - great experience with them for it being a crappy situation

Kendyl, we're delighted to hear how smoothly we were able to get you back on the road! Thank you for your kind comments about our team, we strive to make the best out of challenging situations. Please know that we're here whenever you need us. -Sincerely, B&L Service Team

- B & L Automotive
5

Service is excellent. We to another company and was priced gauged.. and 3 days later same issue.. they wanted 1000 to repair.. brought my vehicle to B & L.. they diagnosed and repaired my ac 1 the same day.. truely the best place around and will recommend B&L to everyone.

Thank you for your kind words, Angie! We are delighted to know that you had an excellent experience at B&L Automotive. Providing efficient and accurate AC repairs is one of our top priorities. Recommendations from satisfied customers like yourself mean the world to us. Please don't hesitate to reach out if you need any further assistance. -Sincerely, B&L Service Team

- B & L Automotive
5

Very Fast and friendly service. Anyone needing a/c fixes will definitely be recommending B&L.Will definitely be doing more business with them.

Thank you for the 5-star review, Christopher! We're thrilled to hear that you had a great experience with our team. We appreciate your recommendation and look forward to serving you again in the future. -Sincerely, B&L Service Team

- B & L Automotive
5

What an incredibly friendly, helpful, transparent, and efficient team. I live in Norfolk and our car broke down in front of their shop. We were amazed at how quickly they helped us. We will probably be making the trip to B&L for future auto work.

Thank you, Noel, for the fantastic review! We're thrilled to hear about your positive experience at our shop. It's our priority to provide excellent customer service and efficient repairs. We appreciate your willingness to travel to see us and look forward to assisting you again in the future. -Sincerely, B&L Service Team

- B & L Automotive
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