Newport News Auto Repair

This was not only my first time with B & L Automotive, it was my first state inspection in my new car. They were friendly, informative and honest. They informed me of what was great with the car, what could wait to be acknowledged, and what we needed to address sooner rather than later. Who knew such a wonderful establishment was only a few minutes away?! These guys are fantastic, efficient, and trustworthy!

Had me waiting for parts for almost a month

They able to work some magic and get me an appointment for the next day. Service was friendly and almost felt like a family owned business. The mechanic went over all the services they performed in detail. 10/10, would break my car and bring it back

Work done was solid, customer service was good. However, felt nickel and dimed on some parts.

Second time here and just as pleased as the first time. Will be returning for future work so long as we live here.

I was on a road trip and stopped because my tire was losing air. They said it just needed a patch. However about 30 mins into my trip after leaving, it continued to lose air. Pretty much wasted my money and time. The people were nice though.

I needed air in my tires before a 10 hour drive to RI and was going to fill them at the 7-11 or Exxon up the street from this business. The rude and dismissive women at 7-11 refused to provide me with quarters for the air machine, noting that the air machine did not belong to 7-11 and the Exxon air machine was out of order. When driving away in shock of the horrible customer service at both gas stations, I pulled in the B & L automotive to share my story and my frustration. I was promptly greeted by two service technicians who were eager to assist me and understood my frustration. They added the air to my tires and refused to take any payment! It's good to know that there are still gentlemen out there who possess a great work ethic and display wonderful customer service! If I were a local to Newport News, VA and not just passing through, I would absolutely be a patron of this local business! Thank you guys for making my day and saving me!