Newport News Auto Repair

I told them to perform a tune up and to make sure use Motorcraft spark plugs, well the car actually had autolite plugs, in very poor condition, either they went against my request and installed the wrong plugs or they never did replaced them and charged me for it. Either way, they are not a good shop, they thought they can get away. Not recommended

Excellent from start to finish customer service five star dealer service five star excellent service across the board prices reasonable as well.

The people working there were all very friendly and helpful. They caught an issue with my belt, and showed me what was wrong and explained it to me before they did anything, which I really appreciated. It took a few hours for everything to get done, but I’d rather it took a while and it get done right, which it was. The only reason I gave it 4 stars instead of 5 is just that I wish the people working there were a bit more consistent with wearing their masks. That was the only part of my experience I had any issue with. I’ll probably be going back if I need any other work done on my car

B&L Automotive did an excellent job on the alignment of my wife's 2007 Jeep Compass. Furthermore, they answered some mechanic questions that aided me in my continuous preventative maintenance as I perform work on my vehicles. The front counter employees were very nice and helpful and the mechanics in the back knew their job very well. I highly recommend B&L Automotive in Newport News, Virginia.

Great staff,

I went in for a safety inspection, everything was explained to me and I was updated throughout the inspection. Great conversation. I will continue to use their service for my inspections and any questions I would have about my vehicle. 5 out of 5 stars.

They were very helpful and were very honest about the issues with my car. I greatly appreciate their services!