Newport News Auto Repair

The staff here are very professional and extremely knowledgeable. I came by to get my commuter car inspected and they told me everything I needed to fix and gave me a great deal on the service. I declined for all the fixes because the total was a little out of my budget for this beat up commuter, and Liz at the front desk was still polite, professional and encouraged me to come back when I could. This was my first visit at this establishment since moving to VA. I will definitely be back for future services.

The level of customer service is unmatched in my experience. I brought my Chevy Equinox in for routine maintenance. Not only did they tell me what’s wrong with the car but they provide photos in the invoice. The recommended service invoice had links that provided a more in-depth look at what needed to be repaired and videos of what the part does. Liz the front desk clerk, is also knowledgeable and worked with me to get a good price for repair. I will definitely use these guys for the future services and will recommend anybody with car repairs to consider them.

I originally put 3 stars but I’d give it a 4.5. The service was great, and once they realized the service was out of budget, I was given multiple discounts to compensate the price. That’s my only con but that’s just business so I understand. I’m not a car person so any question I had there was an answer. My car runs great :)

Inspection