Newport News Auto Repair

1730 reviews
13539 Jefferson Ave. , Newport News, VA 23608
Mon - Fri: 8:00 AM - 6:00 PM, Sat: 8:00 AM - 4:00 PM
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5

Great customer service, Liz was amazing with helping me out with my 2005 Nissan Sentra for my VA State inspection, will definitely recommend anybody to do business with them.

Thank you Darion for leaving your kind review of your service experience at our family owned facility. We appreciate the opportunity to serve each and every customer, and we thank you for your business. We look forward to serving you again soon. Sincerely, Brad Brown, Owner

- B & L Automotive
5

Excellent customer service from manager down to the mechanics! Everyone took the time to explain from the beginning to the end!

Thank you so much Chis for leaving your kind review of our staff. We appreciate our customers, and serving them with the highest level of personal care as possible. We appreciate you being our customer, and choosing B&L for your automotive needs. Hope to see you again soon. Sincerely, Brad Brown, Owner

- B & L Automotive
5

They were VERY helpful with my car. My pulled over in front of the shop and they took the time to walk from the actual shop to my car to see what was wrong. Very informative and helpful.

Thank you Jordan for taking the time to leave your review. We appreciate your patronage, and for allowing us to serve your automotive needs. We look forward to seeing you again soon. Thanks for being our customer. Sincerely, Brad Brown, Owner

- B & L Automotive
5

AWESOME PEOPLE!! my car broke down with my 1 year old while I was 600 miles from home and they quickly got us a rental car and made sure my car was fixed the very next day. Liz helped us tremendously, couldn’t thank them enough!

Thank you Emily for taking time out on this Sunday to leave your review. It was our pleasure to assist you while traveling, and we are glad that you made it home safe. We appreciate your business. God Bless! Sincerely, Brad Brown, Owner

- B & L Automotive
5

Honest Professional Great Customer Service! Liz and Scott are a great team! The whole B & L staff work together to ensure quality service! I recommend this company for all your autocare needs!

Hi Anicia, and thank you for leaving your review on Google. We appreciate your time, and your patronage to our facility. Our staff looks forward to serving you in the future. Enjoy your summer! Sincerely, Bradley Brown, Owner

- B & L Automotive
5

I appreciate the young lady at the front desk, very customer service oriented. Scott I appreciate his Honesty and professionalism. The waiting area was clean which Im big on when I bring my truck for service. Thanks Again Ms. Richardson 🤗 Enjoy your Weekend

Thank you Ann for taking the time to leave your kind review of our company. We appreciate the opportunity to serve you, and look forward to seeing you at your next visit. Thanks for being our customer. Sincerely, Brad Brown, Owner

- B & L Automotive
5

B&L is awesome!!! The technicians went out of their way to make sure I was satisfied. My car situation was difficult but they did not stop until they found a resolution. I will definitely recommend them to anyone and I will be using B&L for all of my auto needs.

Good morning Lashonda, and thank you for taking the time to leave your kind review. We will certainly pass on the kudos to our technicians. Thank you for being our customer. Sincerely, Bradley Brown, Owner

- B & L Automotive
5

Love taking my vechile to B&L Automotive!! Staff is always so helpful and kind. Scheduling is convenient and I feel they have fair prices. They are very thorough with their maintenance.

Wow Kelly thats exactly what we want to always hear from our customers who we strive so hard to serve daily. We appreciate your business, and look forward to serving you again in the future. Enjoy your summer! Sincerely, Brad Brown, VP

- B & L Automotive
5

B&L Automotive provided me with excellent customer service and they took really good care of my car. I needed new brake pads and rotors and they fixed my car right away in a timely manner. Thank you very much B&L Automotive!! Highly Recommended!!

Thank you Brian for your kind review, and for allowing us to serve you. We appreciate your business! Our team looks forward to seeing you again soon. Thanks for being our customer. Sincerely, Bradley Brown, Owner

- B & L Automotive
5

Highly recommend! Liz at the front is friendly, knowledgeable, and provided outstanding customer service. Randy, the tech, was thourough in his explanation, and patient with my level of understanding. He is also a Veteran! They both rock! Thanks again, you'll have all my business in the future!!

Thank you Jeremy for your outstanding review of our company and staff. We appreciate the opportunity to serve you, and thank you for being our customer. We look forward to seeing you again soon. Sincerely, Brad Brown, Owner

- B & L Automotive
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