Newport News Auto Repair

1755 reviews
13539 Jefferson Ave. , Newport News, VA 23608
Mon - Fri: 8:00 AM - 6:00 PM, Sat: 8:00 AM - 4:00 PM
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5

Scott was very nice they are super friendly and helpful and LIZ is amazing she truly cares and is super helpful and they dont try to rip you off love them choose them guaranteed you will stick with them for years to come !!!!!

Thank you Crystal for taking the time to leave your kind review. We appreciate each and every opportunity to serve you, our customers. Hope to see you again soon...... Sincerely, Brad Brown, Owner

- B & L Automotive
5

*EDIT* This place saved me again from the dealership lies. Had to go last minute for a loose air intake where the dealership had broken the plastic tab holding in into the engine, and they wanted to charge me because THEY broke it. Dealer wanted to charge 10.00 for tab and 120.00 for diagnosis in how to fix what they broke, so I went to BL Auto for help. Lance did the work, super-fast and Liz helped me out with next to no wait, great people and nice as can be with all the knowledge you need to get you going, these guys are awesome These guys did everything they could to help us out fast as they could and saved us huge money and headaches and I couldn't be happier. I recommend these guys to everyone, no complaints at all I love this place because they have always treated our family better than anyone else has when dealers have screwed us... it's good to have a place to go for anything. I would never go back to a dealer for anything except the OEM parts and they can help you with that here as well. Do yourself a favor, stop going to dealerships. Go to B&L.

Thank you for your kind review. We look forward to serving you again soon. Sincerely, Brad Brown, Owner

- B & L Automotive
5

First off it was convenient, in walkn distance to be exact lol...fast, my car was taken back soon as I got signed in, and inspection was complete n about 45min....but what made this process smooth was Liz customer service. I mean dis lady was awesome, was pleasant an engaging and kept me informed...definitely will be returning...keep up the good work,AWESOME TEAM!!!!!!

Thank you so much Julie for not only your kind review, but for mentioning our staff by names. That really makes them feel great as they work so hard to take care of our customers daily. We look forward to seeing you again soon, and have a nice week! Sincerely, Bradley Brown, Owner

- B & L Automotive
5

Always very helpful service! They tell you if there is anything else they noticed that could be wrong with your vehicle when most places won't do that..

Thanks Caprice for your review, and we with you three all the success in your new location. Tell Brian I want to get down to see him sooner or later, but we will miss you guys being local. Sincerely, Brad Brown, Owner

- B & L Automotive
5

As always the staff at B&L are great and the work is top notch.... would highly recommend

Thank you so much Darren for taking the time to leave your outstanding review of our company. Our staff appreciates the opportunity to serve each and every customer, and we look forward to seeing you again soon. Thanks for being our customer. Sincerely, Brad Brown, Owner

- B & L Automotive
5

Great customer service, Liz was amazing with helping me out with my 2005 Nissan Sentra for my VA State inspection, will definitely recommend anybody to do business with them.

Thank you Darion for leaving your kind review of your service experience at our family owned facility. We appreciate the opportunity to serve each and every customer, and we thank you for your business. We look forward to serving you again soon. Sincerely, Brad Brown, Owner

- B & L Automotive
5

Excellent customer service from manager down to the mechanics! Everyone took the time to explain from the beginning to the end!

Thank you so much Chis for leaving your kind review of our staff. We appreciate our customers, and serving them with the highest level of personal care as possible. We appreciate you being our customer, and choosing B&L for your automotive needs. Hope to see you again soon. Sincerely, Brad Brown, Owner

- B & L Automotive
5

They were VERY helpful with my car. My pulled over in front of the shop and they took the time to walk from the actual shop to my car to see what was wrong. Very informative and helpful.

Thank you Jordan for taking the time to leave your review. We appreciate your patronage, and for allowing us to serve your automotive needs. We look forward to seeing you again soon. Thanks for being our customer. Sincerely, Brad Brown, Owner

- B & L Automotive
5

AWESOME PEOPLE!! my car broke down with my 1 year old while I was 600 miles from home and they quickly got us a rental car and made sure my car was fixed the very next day. Liz helped us tremendously, couldn’t thank them enough!

Thank you Emily for taking time out on this Sunday to leave your review. It was our pleasure to assist you while traveling, and we are glad that you made it home safe. We appreciate your business. God Bless! Sincerely, Brad Brown, Owner

- B & L Automotive
5

Honest Professional Great Customer Service! Liz and Scott are a great team! The whole B & L staff work together to ensure quality service! I recommend this company for all your autocare needs!

Hi Anicia, and thank you for leaving your review on Google. We appreciate your time, and your patronage to our facility. Our staff looks forward to serving you in the future. Enjoy your summer! Sincerely, Bradley Brown, Owner

- B & L Automotive
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