Newport News Auto Repair

Professionalism, Punctuality, Quality, Value Professionalism, Professionalism , Punctuality, Punctuality Quality, Quality Value Value

Great people, very helpful.

Great people to work with, fast and easy!

Right when I walked in I was greeted with a smile. Liz who is the receptionist was so sweet and engaged in conversation with me right away. I just drove to Virginia from California and she did everything to insure my car was serviced properly and for the best price possible. I would recommend B&L Automotive to everyone. Definitely check them out

The ONLY reason I didnt rate 5 stars is price, simple alternator swap cost over $400, All other areas deserve 5***. Customer service was excellent despite the one receptionist being absolutely swamped. Customer areas were very clean and accomodating, speed of service was great, work and parts came woth warentee/guarentee. Overall good shop, just pricey!

On Feb. 19th I called & spoke to Liz concerning an electrical problem with my car. She went out of her way to assist me with my questions & scenarios that I had. She communicated not only with me, the tech but also went online for similar scenarios that I was experiencing. She came up with one & if that doesn't fix the problem we made an appointment for me to drop off the car. If the techs are as dedicated to customers as she was then I have no reservations that my car will be repaired in a quick & efficient manner.

On Feb. 19th I called & spoke to Liz concerning an electrical problem with my car. She went out of her way to assist me with my questions & scenarios that I had. She communicated not only with me, the tech but also went online for similar scenarios that I was experiencing. She came up with one & if that doesn't fix the problem we made an appointment for me to drop off the car. If the techs are as dedicated to customers as she was then I have no reservations that my car will be repaired in a quick & efficient manner.

I cannot recommend them enough! They're onee of those businesses will not only work with you but help you out as much as they can. I have been to several different places and they always seem to always take advantage of women. Not only do they work with me but never made anyone feel they're being taken advantage of. They're a veteran own business and they do offer veteran/military discounts. They do give discounts for recommendations as well so the more recommendations the more money you can save. It not only helps them get business but helps their customers save money as well. I absolutely love their receptionist Liz she's on her stuff and she definitely lets you know if they can help you that day or when to schedule an appointment so they can help you further if needed. Please let them know if you want that I recommended and then your friends can help you get discounts too.

I went in for for an electrical problem, they got the car back to me in a 2 days . They also fixed my bumper and splash guard . They take pride in what they do , there derail oriented .

Excellent Customer service